Customer Service Advisor

Manpower; Aylesford; On-site; GBP 26,000 - 36,000; Full time

Job summary

Manpower is seeking a Customer Care professional in the United Kingdom to act as the central link between customers, operations, sales and GBS. You will manage the complete order-to-shipment process for assigned accounts and build strong customer relationships.

The role requires 2–3 years in customer-facing positions, sharp problem-solving skills, and fluency in English, with additional languages a plus. Knowledge of SAP and Incoterms is preferred.

Qualifications

• High School/Secondary education required.
• Associate or university degree preferred.
• English + additional language(s) as needed.
• 2–3 years industry experience, including customer-facing roles.
• Customer oriented, action oriented, autonomous.
• Time management, priority setting, problem solving, conflict management.

Responsibilities

• Execute Customer Care strategy aligned with global guidelines.
• Monitor KPIs and take corrective actions where needed.
• Identify and support continuous-improvement opportunities.
• Support assigned customers and affiliates to fulfil order requirements; elevate issues when required.
• Collaborate with Customer Care team to provide superior service.
• Maintain clear communication with customers, operations, sales, and GBS.
• Manage order changes, issue resolution, and customer complaints.
• Manage the full order-to-invoice cycle.
• Handle blocked or prioritized orders and customer returns.
• Build strong customer relationships and manage expectations.
• Analyse demand and forecasts; coordinate with planning on inventory needs.
• Participate in demand planning meetings.

Skills

SAP

Communication

Fragrance knowledge

Incoterms

Shipping terminology

Teamwork

Education

High School

Associate degree

University degree

Tools

SAP

Job description

Overall Mission

Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.

Main Responsibilities

• Execute Customer Care strategy aligned with global guidelines.
• Monitor KPIs and take corrective actions where needed.
• Identify and support continuous-improvement opportunities.
• Participate in internal projects relevant to Customer Care.
• Support assigned customers and affiliates to fulfil order requirements; elevate issues when required.
• Collaborate with Customer Care team to provide superior service.
• Maintain clear communication with customers, operations, sales, and GBS.
• Manage order changes, issue resolution, and customer complaints.
• Manage the full order-to-invoice cycle.
• Handle blocked or prioritized orders and customer returns.
• Build strong customer relationships and manage expectations.
Analyse demand and forecasts; coordinate with planning on inventory needs.
• Participate in demand planning meetings.
• Maintain accurate customer records.
• Provide backup support for colleagues' accounts when needed.
• Identify trends impacting customer experience and communicate insights.
• Support onboarding of new customers.
• Participate in customer visits and presentations.

Education & Qualifications

• High School/Secondary Education required.
• Associate or University Degree preferred.
• English + additional language(s) as needed.
• 2-3 years industry experience, including customer-facing roles.
• Customer oriented
• Action oriented
• Autonomous
• Time management
• Priority setting
• Problem solving
• Conflict management

Required Skills

• SAP and related processes
• Strong written and verbal communication
• Knowledge of fragrance market (preferred)
• Knowledge of Incoterms & shipping terminology
• Flexibility and teamwork