Customer-Focused IT Service Desk Engineer

Agricultural Ingredients N. America; Milton Keynes; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

On-site role in Milton Keynes

Global IT collaboration

Training and development opportunities

Job summary

Sensient Technologies is seeking a front-line IT Service Desk Engineer in Milton Keynes to provide end-user support to a global user base. You will resolve technical issues, escalate when needed, and communicate updates clearly to users and teams.

Join a fast-paced environment with opportunities to work on local and global IT initiatives, onsite five days a week. Strong customer service, English proficiency, and ability to lift 35 pounds are valued assets.

Qualifications

• Proven experience in a Service Desk or IT support role, with global 24x7 support experience.
• Experience with Office 365 and ServiceNow.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Strong customer service mindset and communication skills.
• English as a primary language; multilingual preferred.

Responsibilities

• Provide end-user support and resolve IT issues across desktop, hardware, and software.
• Escalate to other IT teams as needed and keep customers informed with updates.
• Act as liaison between service desk and business units and communicate progress clearly.
• Manage tickets and ensure follow-up actions are completed.
• Participate in local and global IT projects, deployments and testing.

Skills

Service Desk experience

Office 365

ServiceNow

Customer service

Communication skills

English language

On-call readiness

Physical lifting

Education

None

Tools

Office 365

ServiceNow

Job description

Sensient Technologies is seeking a front-line IT Service Desk Engineer in Milton Keynes to provide end-user support to a global user base. You will resolve technical issues, escalate when needed, and communicate updates clearly to users and teams.

Join a fast-paced environment with opportunities to work on local and global IT initiatives, onsite five days a week. Strong customer service, English proficiency, and ability to lift 35 pounds are valued assets.