Global Currency Customer Service Apprentice

Heart of England Training LTD; Dartford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Commission scheme

Friendly, experienced team

20 days holiday + BH

Job summary

Currencies 4 You in the UK is seeking a Customer Service Level 2 Apprentice to learn on the job while supporting our international client base. You will handle calls, manage client information, and become proficient with our regulatory knowledge and service offerings.

This role offers a commission-friendly environment, no weekend work, and opportunities to travel with offices abroad. You'll develop communication, IT, and problem-solving skills, supported by a friendly, experienced team and

Qualifications

• GCSEs: 5 x GCSEs (grade 4+)
• All hours are office-based; ability to travel into the office is essential
• Aptitude for customer service, IT and data handling

Responsibilities

• Call potential and existing clients
• Keep up to date with an essential database
• Use appropriate resources and technology to meet client needs
• Gain a full understanding of our services to discuss with potential clients
• Understand international markets to contribute to daily briefs and discuss with potential clients

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Creative

Initiative

Non judgemental

Patience

Education

GCSEs

Tools

Microsoft Office

Job description

Currencies 4 You in the UK is seeking a Customer Service Level 2 Apprentice to learn on the job while supporting our international client base. You will handle calls, manage client information, and become proficient with our regulatory knowledge and service offerings.

This role offers a commission-friendly environment, no weekend work, and opportunities to travel with offices abroad. You'll develop communication, IT, and problem-solving skills, supported by a friendly, experienced team and