Customer Service Assistant Apprentice @ Currencies 4 You LTD

Heart of England Training LTD; Dartford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Commission scheme

Friendly, experienced team

20 days holiday + BH

Job summary

Currencies 4 You in the UK is seeking a Customer Service Level 2 Apprentice to learn on the job while supporting our international client base. You will handle calls, manage client information, and become proficient with our regulatory knowledge and service offerings.

This role offers a commission-friendly environment, no weekend work, and opportunities to travel with offices abroad. You'll develop communication, IT, and problem-solving skills, supported by a friendly, experienced team and

Qualifications

• GCSEs: 5 x GCSEs (grade 4+)
• All hours are office-based; ability to travel into the office is essential
• Aptitude for customer service, IT and data handling

Responsibilities

• Call potential and existing clients
• Keep up to date with an essential database
• Use appropriate resources and technology to meet client needs
• Gain a full understanding of our services to discuss with potential clients
• Understand international markets to contribute to daily briefs and discuss with potential clients

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Creative

Initiative

Non judgemental

Patience

Education

GCSEs

Tools

Microsoft Office

Job description

Summary

• An amazing opportunity to work with our commission scheme
• The chance to join a friendly, supporting and highly experienced team
• 20 days holiday + all Bank Holidays
• Offices globally + international travel
• No weekend work
• Team building events

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work:

As a Customer Service Level 2 Apprentice, your typical day involves providing excellent service to customers and supporting the smooth operation of the business. You'll:

• Call potential and existing clients
• Keep up to date with an essential database
• Use appropriate resources and technology to meet client needs
• Gain a full understanding of our services to discuss with potential clients
• Understand international markets to contribute to daily briefs and discuss with potential clients
• Develop knowledge of relevant regulations and legislations
• Provide excellent customer service via all communication platforms
• Day-to-day use of the full Microsoft package
• Provide clients with advice, guidance and support whilst managing their expectations
• Understand the extended customer journey
• Work closely with other departments to ensure tasks are managed accurately and efficiently
• Research into customers behaviors including influencing factors such as loyalty, emotion, and culture

Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop customer service skills while contributing to the success of the business.

Where you'll work:

Currencies 4 YouDexter Print BuildingUnit 3 - 5 Sandpitt RoadDA1 5BU

Requirements

Essential qualifications

GCSE in:

5 x GCSE's (grade 4+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements:

All hours are spent in the office so being able to travel in is essential

Employer and apprenticeship information

About this employer:

Have you ever thought about working in the finical sector, dealing with currency exchange on the international Market? If so Currencies 4 You are an international company working within the foreign exchange markets. Our head office is based in the UK however we currently have offices in both Spain and Portugal. We are also excited to say we are looking to expand to Dubai and Canada. The world really is at your feet here with no limits as to what you can achieve. As a company we pride ourselves on excellence in Customer service and upholding a professional approach with not only our clients but the team to. You will have an amazing opportunity here to have a great carer with long term prospects and goals. Not to mention the possibility of working abroad. We offer over 140 currency pairs to offer to both Corporate and Private clients assisting those with a foreign exchange requirement from Expats moving overseas and suppliers making payments towards there international invoices.

https://www.currencies4you.com/ (opens in new tab)

Company benefits:

• An amazing opportunity to work with our commission scheme
• The chance to join a friendly, supporting and highly experienced team
• 20 Days Holiday + all Bank Holidays
• Offices Globally + international travel
• No weekend work
• Team building events

Disability confident:

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship:

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given