Global Cross-Border Logistics Lead

JD.COM; Milton Keynes; On-site; GBP 55,000 - 85,000; Full time

Job summary

JD.COM in the United Kingdom seeks an experienced logistics professional to oversee cross-border customs operations. You will verify and enter forecasted cargo data, review documentation for completeness and compliance, and monitor real-time clearance progress to avoid delays.

You will coordinate with forwarders, brokers, carriers and customers to resolve exceptions, conduct root-cause analysis, and drive SOP improvements that reduce delays and complaints.

Qualifications

• Industry experience: 5+ years.
• Role experience: 3+ years.
• Bachelor's degree or above.
• Fluent in Chinese and English.
• Experience with cross-border logistics documentation and exception handling.

Responsibilities

• Receive, verify and enter cross-border cargo forecast information into the system with accuracy.
• Review customs documents for completeness and compliance; follow up on missing/abnormal documents.
• Monitor customs clearance progress in real time and escalate delays or exceptions.
• Lead handling of customs exceptions and coordinate with forwarders, brokers, carriers and customers for closure.
• Analyze exceptions and complaints to drive SOP improvements and reduce repeat issues.

Skills

Cross-border operations coordination

Document review & compliance

Root cause analysis

Risk identification

Multi-party coordination

Process optimization

Education

Bachelor's degree or above

Job description

JD.COM in the United Kingdom seeks an experienced logistics professional to oversee cross-border customs operations. You will verify and enter forecasted cargo data, review documentation for completeness and compliance, and monitor real-time clearance progress to avoid delays.

You will coordinate with forwarders, brokers, carriers and customers to resolve exceptions, conduct root-cause analysis, and drive SOP improvements that reduce delays and complaints.