Global CRM Architect & Salesforce Lead

International Rescue Committee(San Diego Office); Greater London; Remote; GBP 69,000 - 84,000; Full time

Job summary

IRC’s Salesforce platform sits at the heart of fundraising and supporter engagement, supporting a multi-national, GDPR-compliant org. The Associate Director will own the platform’s strategy, roadmap and architecture, leading a technical team and partnering with stakeholders across External Relations, Finance and programme units.

This role blends architecture, leadership and hands-on delivery, guiding migration to Salesforce Nonprofit Cloud, evaluating AI integrations, and ensuring security, data

Qualifications

• Significant experience leading an enterprise Salesforce platform in a multi-country organisation.
• Experience acting as a product or platform owner, including roadmaps and demand governance.
• Deep knowledge of Salesforce architecture, data models, automation, security and integration.
• Proven ability to manage and develop a team of technical professionals and oversee partners.
• Understanding of nonprofit income processing and CRM support across regions.

Responsibilities

• Own platform governance: access management, security, audit controls, data quality and continuity.
• Oversee evaluation and migration plans for Salesforce Nonprofit Cloud adoption.
• Set design/build standards for declarative and programmatic development and review work.
• Oversee integrations with donation platforms, finance systems and data warehouses.
• Build relationships with fundraising, finance, data and programme leaders to align priorities.
• Explain technical options and risks to non-technical senior stakeholders.

Skills

Salesforce architecture

Product ownership

Team leadership

Stakeholder management

Agile delivery

APIs & integrations

DevOps basics

Education

Bachelor’s degree in information technology / computer science

Tools

Salesforce (NPSP)

Salesforce Nonprofit Cloud

Pardot / Account Engagement

Outlook integration

Blackthorn / Apsona

Job description

IRC’s Salesforce platform sits at the heart of fundraising and supporter engagement, supporting a multi-national, GDPR-compliant org. The Associate Director will own the platform’s strategy, roadmap and architecture, leading a technical team and partnering with stakeholders across External Relations, Finance and programme units.

This role blends architecture, leadership and hands-on delivery, guiding migration to Salesforce Nonprofit Cloud, evaluating AI integrations, and ensuring security, data