Global Salesforce CRM Architect & Platform Lead

IRC - International Rescue Committee

United Kingdom

Remote

GBP 69,000 - 84,000

Full time

9 days ago

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Job summary

The International Rescue Committee (IRC) seeks an Associate Director to lead Salesforce strategy, architecture, and a high-performing technical team. You will steer platform decisions, automate processes, and shape the roadmap to support global fundraising, engagement and programme delivery.

In this role, you’ll balance hands-on design with leadership across External Relations, Finance and programme teams, ensuring security, governance and scalable solutions for a multi-country NGO environment.

Qualifications

Bachelor’s degree or equivalent professional experience in IT/CS/Business Systems.
Significant experience leading an enterprise Salesforce platform in a multi-country org.
Experience as product/platform owner with roadmaps and demand governance.
Strong knowledge of Salesforce architecture, data models, security and integrations.
Hands-on fluency in declarative/programmatic development to guide teams.

Responsibilities

Own platform strategy and investment case for IRC’s Salesforce ecosystem.
Develop a prioritised CRM roadmap aligned with fundraising, engagement, finance and programmes.
Lead evaluation of Salesforce Nonprofit Cloud and migration options if approved.
Drive responsible adoption of AI (Agentforce) with governance and data protection.
Oversee integrations with donation platforms, finance systems and data warehouse.