Global Credit Controller — Drive Collections & Compliance

Elis; Birmingham; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Zusammenfassung

Elis is looking for a Credit Control professional to join our UK team in Birmingham. You will maintain adherence to vision, values, policies and legal requirements including GDPR, while actively managing debts and customer relations.

You will handle ledger tasks, cash allocation, and produce reports for Credit Control. The role emphasises accuracy, initiative, and working with minimal supervision in a dynamic environment.

Qualifikationen

• Very service minded focusing on first level resolution.
• Excellent communications skills.
• Knowledge of Commercial terms, Company Policy, Standards and Work Instructions.
• Knowledge of all relevant equipment to perform duties.
• Ability to understand and interpret all published Standards, Policies and Work Instructions V1/ 31-2024relevant to the Sites operation.
• Ability to manage upwards to deliver customers’ requirements.

Aufgaben

• Ensure that the company’s vision, values and policies and procedures are adhered to at all times.
• Ensure that department tasks are conducted correctly and on time.
• To ensure that the company operates in line with all legal requirements including Health & Safety and GDPR requirements at all times.
• Manage debt and retention in accordance with commercial terms.
• Achieve target daily calls to customers and resolve customer issues effectively and efficiently.
• Produce reports for Country Unit Credit Control.
• Develop, implement and maintain guidelines for internal/external customer relations in the Credit Control department.
• Ensure optimal utilisation of qualitative and quantitative resources in the department.
• Report salaries, payments and absence to the salary office.
• Actively participate in creating a good and attractive work environment through the Company Values.
• Handle a ledger as part of a credit control team.
• Responsible for own cash allocation as outlined by the Line Manager.
• Maintain accurate & up to date customer details & account records.
• Work with a minimum of supervision on collection of overdue accounts.
• Use initiative & imagination to achieve targeted results whilst promoting customer goodwill.
• Make adjustments, handle queries & resolve problems within company guidelines & policies.
• Handle disputed accounts & negotiate to bring payment into line with terms.
• Undertake complex reconciliations & compile documentation for legal action

Kenntnisse

Service mindset

Communication skills

Policy knowledge

Equipment knowledge

Standards comprehension

Upwards management

Jobbeschreibung

Elis is looking for a Credit Control professional to join our UK team in Birmingham. You will maintain adherence to vision, values, policies and legal requirements including GDPR, while actively managing debts and customer relations.

You will handle ledger tasks, cash allocation, and produce reports for Credit Control. The role emphasises accuracy, initiative, and working with minimal supervision in a dynamic environment.