Credit Controller

Elis; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Elis is looking for a Credit Control professional to join our UK team in Birmingham. You will maintain adherence to vision, values, policies and legal requirements including GDPR, while actively managing debts and customer relations.

You will handle ledger tasks, cash allocation, and produce reports for Credit Control. The role emphasises accuracy, initiative, and working with minimal supervision in a dynamic environment.

Qualifications

• Very service minded focusing on first level resolution.
• Excellent communications skills.
• Knowledge of Commercial terms, Company Policy, Standards and Work Instructions.
• Knowledge of all relevant equipment to perform duties.
• Ability to understand and interpret all published Standards, Policies and Work Instructions V1/ 31-2024relevant to the Sites operation.
• Ability to manage upwards to deliver customers’ requirements.

Responsibilities

• Ensure that the company’s vision, values and policies and procedures are adhered to at all times.
• Ensure that department tasks are conducted correctly and on time.
• To ensure that the company operates in line with all legal requirements including Health & Safety and GDPR requirements at all times.
• Manage debt and retention in accordance with commercial terms.
• Achieve target daily calls to customers and resolve customer issues effectively and efficiently.
• Produce reports for Country Unit Credit Control.
• Develop, implement and maintain guidelines for internal/external customer relations in the Credit Control department.
• Ensure optimal utilisation of qualitative and quantitative resources in the department.
• Report salaries, payments and absence to the salary office.
• Actively participate in creating a good and attractive work environment through the Company Values.
• Handle a ledger as part of a credit control team.
• Responsible for own cash allocation as outlined by the Line Manager.
• Maintain accurate & up to date customer details & account records.
• Work with a minimum of supervision on collection of overdue accounts.
• Use initiative & imagination to achieve targeted results whilst promoting customer goodwill.
• Make adjustments, handle queries & resolve problems within company guidelines & policies.
• Handle disputed accounts & negotiate to bring payment into line with terms.
• Undertake complex reconciliations & compile documentation for legal action

Skills

Service mindset

Communication skills

Policy knowledge

Equipment knowledge

Standards comprehension

Upwards management

Job description

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration , where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

• To ensure that the company’s vision, values and policies and procedures are adhered to at all times.
• Ensure that department tasks are conducted correctly and on time.
• To ensure that the company operates in line with all legal requirements including Health & Safety and General Data Protection Regulation (GDPR) requirements at all times.
• Manage debt and retention in accordance with commercial terms.
• Achieve target daily calls to customers and resolve customer issues effectively and efficiently.
• Produce reports for Country Unit Credit Control.
• Develop, implement and maintain guidelines for internal/external customer relations in the Credit Control department.
• Ensure optimal utilisation of qualitative and quantitative resources in the department.
• Report salaries, payments and absence to the salary office.
• Actively participate in creating a good and attractive work environment through the Company Values.
• Handle a ledger as part of a credit control team.
• Responsible for own cash allocation as outlined by the Line Manager.
• Maintain accurate & up to date customer details & account records.
• Work with a minimum of supervision on collection of overdue accounts.
• Use initiative & imagination to achieve targeted results whilst promoting customer goodwill.
• Make adjustments, handle queries & resolve problems within company guidelines & policies.
• Handle disputed accounts & negotiate to bring payment into line with terms.
• Undertake complex reconciliations & compile documentation for legal action

What We're Looking For

• Very service minded focusing on first level resolution.
• Excellent communications skills
• Knowledge of Commercial terms, Company Policy, Standards and Work Instructions.
• Knowledge of all relevant equipment to perform duties
• Able to understand and interpret all published Standards, Policies and Work Instructions V1/ 31-2024relevant to the Sites operation.
• Ability to manage upwards to deliver customers’ requirements.

Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition.