Global Creative Operations Lead

Big Group; United Kingdom; Hybrid; GBP 58,000 - 63,000; Full time

Job summary

A creative marketing agency in London is looking for a Global Creative Operations Lead to manage creative delivery for projects across multiple regions. This full-time, permanent role involves leading operational excellence, optimizing workflows, and ensuring projects meet high standards. The ideal candidate will have at least seven years of experience in project management within creative environments. This role offers a salary between £58,000 - £63,000, hybrid working, and several employee benefits.

Benefits

Salary of £58,000 - £63,000 per annum

23 days’ holiday plus bank holidays

Up to five paid days of charity work

Health cashback scheme

Life cover

Pension scheme

Profit share

Gym discounts

Social events throughout the year

Home & Tech scheme savings

Qualifications

• Minimum seven years in operational or project management roles.
• Experience with multi-disciplined teams and change projects.
• Strong understanding of creative production processes.

Responsibilities

• Lead global creative studio and oversee project management.
• Ensure all projects are delivered on brief and on budget.
• Refine processes and manage project intake and timelines.

Skills

Operational management

Project management

Creative processes

Financial management

Analytical skills

Communication skills

Negotiation skills

Problem-solving

Team management

Adaptability

Job description

Overview

Global Creative Operations Lead

London, W11 (with hybrid working)

About Us

We’re Big Group, an award-winning, independent creative marketing agency who apply bigger thinking to everything we do. For over 30 years, we’ve been helping our clients create memorable EXPERIENCES, drive business results to amplify PERFORMANCE, innovate with technology to drive TRANSFORMATION, and nurture and connect brands with consumers to build genuine COMMUNITIES.

At Big Group, we value our employees, so have given them ownership of the company. In November 2022, we became an Employee-Owned Trust (EOT), meaning that on passing probation, every single employee owns a share of the company. This will, in turn, give employees more of a sense of belonging and transparency around the business and future plans. It also allows employees to potentially benefit financially from the success of the business.

We are now looking for a Global Creative Operations Lead to join us on a full-time, permanent basis.

Benefits

• Salary of £58,000 - £63,000 per annum, depending on experience
• 23 days’ holiday plus bank holidays
• Up to five paid days of charity work per year
• Hybrid working
• Health cashback scheme
• Life cover
• Pension scheme
• Profit share
• Gym discounts
• Social events throughout the year
• A welcoming and friendly office environment
• Home & Tech scheme savings
• Salary sacrifice benefits, including cycle to work scheme, workplace nursery, and electric vehicle scheme

This is an exceptional opportunity for an experienced operations or project management professional with a deep understanding of creative processes and production to join our award-winning, employee-owned agency.

Collaborating with brilliant minds and leading brands, you’ll have the chance to shape boundary-pushing campaigns that captivate audiences worldwide, taking your career to heights that match your creative ambition.

What’s more, with the flexibility of our hybrid working model, you’ll have the freedom to balance personal commitments with professional ambition, giving you the space to recharge, refocus, and bring your best ideas forward.

The Role

As a Global Creative Operations Lead, you’ll lead our global creative studio, overseeing the commercialisation, scoping, project management, and resource planning of creative delivery across our offices in the UK, MEA, and Europe.

Taking ownership of the end-to-end delivery of creative projects, you’ll seamlessly unite creative brilliance with operational precision, taking the weight off our teams and ensuring they can deliver exceptional work for every project so we can achieve our business goals.

Reporting to a Managing Partner and working closely with the Executive Creative Director, you’ll drive operational excellence across all creative work, optimising workflows, maximising resources, and strengthening collaboration across teams and key stakeholders.

At the same time, you’ll refine and uphold efficient processes, manage project intake and timelines, and proactively remove barriers to success, ensuring our creative output is consistently on brief, on budget, and delivered with impact.

Qualifications

To be considered as a Global Creative Operations Lead, you will need :

• At least seven years’ experience in operational or project management roles, studio / resource management, or agency environments
• Experience managing multi-disciplined teams and delivering change projects
• Experience with traffic management and financial management systems
• A strong understanding of creative processes and production
• Familiarity with international operations
• A high level of commercial awareness
• Strong analytical, problem-solving, and communication skills
• The ability to negotiate, influence, and build effective relationships
• An adaptable approach with the ability to drive organisational growth

Other organisations may call this role Creative Lead, Senior Creative Manager, Head of Creative Operations, Creative Director, Marketing Director, or Head of Global Marketing.

Webrecruit and Big Group are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to take on this exciting Global Creative Operations Lead role and shape how creativity thrives across our global studios, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency