Global Control Tower Lead — 4PL Ops & Strategy

jj; Leeds; Hybrid; GBP 100,000 - 140,000; Full time

Job summary

Johnson & Johnson is recruiting a Senior Manager, Global Control Tower Operations for Global Transportation & Trade Operations. The role may be located in Leeds, UK or Cork, Ireland, with hybrid, cross-country responsibilities across Air, Ocean, Ground, Parcel, and Customs Brokerage.

You will lead the 4PL Control Tower strategy, drive standard processes, governance, and continuous improvement across regions and business units.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field is required.
• 7+ years of experience in transportation, logistics, supply chain, trade operations, or related areas.
• Experience with 4PL Control Tower operations, 3PL management, customs brokerage coordination, and global/regional matrix environments.
• Strong understanding of multimodal transportation, import/export processes, trade compliance, supplier governance, and logistics provider performance.

Responsibilities

• Manage the global 4PL Control Tower provider to drive operational performance, governance, data quality, issue resolution and continuous improvement.
• Lead deployment and adoption of Control Tower capabilities across units, franchises and regions.
• Oversee shipment visibility, exception management, TMS adoption, freight audit and pay integration, 3PL connectivity and performance reporting.
• Ensure Control Tower operations align with transport planning, financial controls, trade compliance and customs brokerage requirements.

Skills

Data analysis

Analytical thinking

Leadership

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain/Logistics/Business

Master’s degree preferred

Tools

TMS

Control Tower platforms

Job description

Johnson & Johnson is recruiting a Senior Manager, Global Control Tower Operations for Global Transportation & Trade Operations. The role may be located in Leeds, UK or Cork, Ireland, with hybrid, cross-country responsibilities across Air, Ocean, Ground, Parcel, and Customs Brokerage.

You will lead the 4PL Control Tower strategy, drive standard processes, governance, and continuous improvement across regions and business units.