Sr. Manager, Global Control Tower Ops

Johnson & Johnson Innovative Medicine; Leeds; On-site; GBP 90,000 - 120,000; Full time

Job summary

Johnson & Johnson is seeking a Senior Manager for Global Control Tower Operations within Global Transportation & Trade Operations. Role may be based in Leeds, UK or Cork, Ireland, with deployments across multiple countries.

The position drives operational performance, visibility, governance, and continuous improvement for Air, Ocean, Ground, Parcel, and Customs Brokerage operations across 4PL/3PL partners.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field.
• 7+ years in transportation, logistics, or trade operations.
• Experience with 4PL Control Tower operations and 3PL management.
• Ability to travel up to 20%.

Responsibilities

• Lead deployment of 4PL Control Tower across regions and business units.
• Oversee shipment visibility, exception management, and performance reporting.
• Manage governance with 4PL/3PL, brokers, and service providers.
• Collaborate across functions to standardize processes and drive adoption.

Skills

Data analysis

Distribution management

Mentorship

Order management

Organizing

Process improvements

Resource allocation

SOP

Strategic supply chain management

Technical credibility

Technologically savvy

Trade import

Transportation management

Transportation management systems

TMS

Transport networks

Education

Bachelor’s degree in Supply Chain, Logistics, Business, or related field

Master’s degree preferred

Tools

TMS

Control Tower platforms

Analytics tools

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Transportation Services

Job Category:

Professional

All Job Posting Locations:

Leeds, West Yorkshire, United Kingdom

Job Description:

DePuy Synthes is recruiting for a Senior Manager, Global Control Tower Operations within Global Transportation & Trade Operations. The role may be located in Leeds, UK or Cork, Ireland.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Loughbeg, Ringaskiddy - Requisition Number: R-091664

St. Anthony’s Road, Leeds, UK - Requisition Number: R-091242

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

This role will manage and further deploy the global 4PL Transportation Control Tower across business units, regions, and franchises. The Senior Manager will help ensure consistent transportation execution, shipment visibility, operational performance governance, and continuous improvement across Air, Ocean, Ground, Parcel, and Customs Brokerage operations.

Working closely with regional operations, Procurement, IT, Finance, Compliance, and external 4PL/3PL partners, this role will strengthen Control Tower adoption, service reliability, cost control, compliant trade and customs execution, and scalable operating processes.

Key Responsibilities

4PL Control Tower Strategic Management & Deployment (50%)

• Manage the global 4PL Control Tower provider to drive operational performance, process governance, data quality, issue resolution, and continuous improvement.
• Lead further deployment and adoption of Control Tower capabilities across business units, franchises, and regions.
• Oversee shipment visibility, exception management, TMS adoption, freight audit and pay integration, 3PL connectivity, and performance reporting.
• Ensure Control Tower operations align with transportation planning, financial controls, trade compliance, and customs brokerage requirements.

Global Program Management & Operating Model (20%)

• Support the roadmap for global 4PL Control Tower capabilities, including deployment priorities, service scope, governance, and process standardization.
• Develop practical global standards for transportation execution, customs brokerage coordination, and trade operations interfaces.
• Partner with regional and functional leaders to translate business needs into scalable Control Tower and 3PL/4PL service capabilities.
• Drive continuous improvement, service reliability, cost efficiency, and process resilience through structured program management.

4PL/3PL, Customs Brokerage & Supplier Performance Management (20%)

• Manage performance governance for 4PL Control Tower partners, transportation providers, and customs brokers.
• Track KPIs, service levels, business reviews, onboarding support, and corrective action follow-up.
• Support supplier relationships and contract performance with Procurement, Legal, Compliance, and Regional Operations.
• Use scorecards and benchmarking to identify service, cost, compliance, and value-creation opportunities.

Cross-functional Collaboration, Digital Enablement & Team Leadership (10%)

• Act as a key interface between the 4PL Control Tower, regional transportation teams, trade compliance, procurement, IT, finance, planning, and quality.
• Support digital initiatives that improve automation, analytics, visibility, exception management, and optimization.
• Contribute to freight audit, cost control, master data governance, customs brokerage performance, and trade compliance programs.
• Lead and develop a small global or cross-regional team, fostering accountability, collaboration, inclusion, and knowledge sharing.
  

Candidate Profile

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field required; Master’s degree preferred.
• 7+ years of experience in transportation, logistics, supply chain, trade operations, or related areas.
• Experience with 4PL Control Tower operations, 3PL management, customs brokerage coordination, and global or regional matrix environments.
• Strong understanding of multimodal transportation, import/export processes, trade compliance, supplier governance, and logistics provider performance.
• Experience with TMS, Control Tower platforms, analytics, freight audit and pay, and operational performance reporting.
• Ability to manage cross-functional initiatives, influence stakeholders, solve problems, and drive adoption of standard processes.
• Strong analytical, communication, collaboration, and people leadership skills.
• Ability to travel up to 20% domestically or globally.

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness toestablisha standaloneorthopaedicscompany, operating as DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may berequired, regulatory approvals and other customary conditions and approvals. Should you accept this position, it isanticipatedthat, following conclusion of the transaction, you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal,stateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnsoniscommitted to providing an interview process that isinclusive ofour applicants’ needs. If you are an individual with a disability and would like to requestan accommodation, external applicants please contact us via https://urldefense.com/v3/ https:/www.jnj.com/contact-us/careers ;!!KynuNviudA!ACr8Oy9sWWIT-vFDoGWUroUuWcZaHwMCVbD5NIwcbAjqP1HQs7MTFE9rTTp3GhIZ94w8NPBi-PDDOBEmqVBL$), internal employees contactAskGSto be directed to your accommodation resource.

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#DePuySynthesCareers

Required Skills:

Preferred Skills:

Data Analysis, Distribution Management, Mentorship, Order Management, Organizing, Process Improvements, Resource Allocation, Safety-Oriented, Standard Operating Procedure (SOP), Strategic Supply Chain Management, Tactical Planning, Technical Credibility, Technologically Savvy, Trade Import, Transportation Management, Transportation Management Systems (TMS), Transport Management Trends, Transport Networks