Global CDD Process Analyst - Drive Change & Efficiency

worldpay; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Worldpay in the United Kingdom is seeking a CDD Analyst to join the Enterprise Customer Due Diligence team and help unlock the potential of every business.

You will drive process analysis, stakeholder engagement, and change implementation to improve efficiency, quality, and client experience across global payments operations.

Strong analytical and communication skills are essential to succeed in this role.

Qualifications

• Experience within Customer Due Diligence (CDD), KYC, AML or Client Onboarding functions
• Strong business analysis and process mapping skills
• Experience documenting business requirements and operational procedures
• Understanding of CDD regulatory requirements and risk management principles
• Strong analytical and problem-solving skills
• Ability to interpret data and provide actionable insights
• Excellent communication and stakeholder management skills
• Experience working with operational teams to improve processes and control

Responsibilities

• CDD Process Analysis and Continuous Improvement: Document and maintain current and future state processes, procedures and workflows, providing artefacts that support decision-making, governance and change delivery
• Conduct in-depth analysis of existing due diligence processes to identify inefficiencies and areas of improvement in line with the overall company's strategy
• Recommend practical improvements that enhance efficiency, quality and client experience
• Design and deliver end-to-end test scenarios and test cases ensuring effective validation of process, system and control changes
• Support the implementation of approved process improvements
• Collaborate with cross-functional teams to identify process improvements, boost productivity, drive cost-effectiveness, and enhance the customer experience
• Complete continuous monitoring of systems and processes to reduce customer friction and increase operational efficiency
• Business Analysis: Gather and support the delivery and adoption of change including business case development, impact analysis, reporting of success measures and continuous improvement
• Facilitate workshops and stakeholder discussions to understand business needs
• Support the assessment and prioritisation of process enhancement opportunities
• Stakeholder Engagement: Engage stakeholder teams to align on challenges, identify improvements, and agree solutions to meet business objectives
• Build strong working relationships across the organisation with an ability to communicate confidently and effectively at all levels
• Clearly present challenges, findings and recommendations to stakeholders, including leadership
• Act as a subject matter expert for CDD processes and operational procedures
• Change Implementation Support: Partner with stakeholders to define success criteria, establish benefit tracking, and measure the outcomes of process enhancements
• Support the implementation of updates to CDD processes, systems and controls
• Assist with user acceptance testing, business readiness and process documentation
• Work with operational teams to embed new ways of working
• Provide support during rollout and post-implementation activities

Skills

CDD

KYC

AML

Process Mapping

Stakeholder Management

Data Analysis

Test Case Design

Regulatory Compliance

Job description

Worldpay in the United Kingdom is seeking a CDD Analyst to join the Enterprise Customer Due Diligence team and help unlock the potential of every business.

You will drive process analysis, stakeholder engagement, and change implementation to improve efficiency, quality, and client experience across global payments operations.

Strong analytical and communication skills are essential to succeed in this role.