Global CDD Business Process Analyst

worldpay; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Worldpay in the United Kingdom is seeking a CDD Analyst to join the Enterprise Customer Due Diligence team and help unlock the potential of every business.

You will drive process analysis, stakeholder engagement, and change implementation to improve efficiency, quality, and client experience across global payments operations.

Strong analytical and communication skills are essential to succeed in this role.

Qualifications

• Experience within Customer Due Diligence (CDD), KYC, AML or Client Onboarding functions
• Strong business analysis and process mapping skills
• Experience documenting business requirements and operational procedures
• Understanding of CDD regulatory requirements and risk management principles
• Strong analytical and problem-solving skills
• Ability to interpret data and provide actionable insights
• Excellent communication and stakeholder management skills
• Experience working with operational teams to improve processes and control

Responsibilities

• CDD Process Analysis and Continuous Improvement: Document and maintain current and future state processes, procedures and workflows, providing artefacts that support decision-making, governance and change delivery
• Conduct in-depth analysis of existing due diligence processes to identify inefficiencies and areas of improvement in line with the overall company's strategy
• Recommend practical improvements that enhance efficiency, quality and client experience
• Design and deliver end-to-end test scenarios and test cases ensuring effective validation of process, system and control changes
• Support the implementation of approved process improvements
• Collaborate with cross-functional teams to identify process improvements, boost productivity, drive cost-effectiveness, and enhance the customer experience
• Complete continuous monitoring of systems and processes to reduce customer friction and increase operational efficiency
• Business Analysis: Gather and support the delivery and adoption of change including business case development, impact analysis, reporting of success measures and continuous improvement
• Facilitate workshops and stakeholder discussions to understand business needs
• Support the assessment and prioritisation of process enhancement opportunities
• Stakeholder Engagement: Engage stakeholder teams to align on challenges, identify improvements, and agree solutions to meet business objectives
• Build strong working relationships across the organisation with an ability to communicate confidently and effectively at all levels
• Clearly present challenges, findings and recommendations to stakeholders, including leadership
• Act as a subject matter expert for CDD processes and operational procedures
• Change Implementation Support: Partner with stakeholders to define success criteria, establish benefit tracking, and measure the outcomes of process enhancements
• Support the implementation of updates to CDD processes, systems and controls
• Assist with user acceptance testing, business readiness and process documentation
• Work with operational teams to embed new ways of working
• Provide support during rollout and post-implementation activities

Skills

CDD

KYC

AML

Process Mapping

Stakeholder Management

Data Analysis

Test Case Design

Regulatory Compliance

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a CDD Analyst to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.

What you'll own

CDD Process Analysis and Continuous Improvement

Document and maintain current and future state processes, procedures and workflows, providing clear, fit-for-purpose artefacts that support decision‑making, governance and change delivery

Conduct in‑depth analysis of existing due diligence processes to identify inefficiencies and areas of improvement in line with the overall company's strategic objectives

Recommend practical improvements that enhance efficiency, quality and client experience

Design and deliver comprehensive end‑to‑end test scenarios and test cases ensuring effective validation of process, system and control changes

Support the implementation of approved process improvements

Collaborate with cross‑functional teams to identify process improvements, boost productivity, drive cost‑effectiveness, and enhance the customer experience

Complete continuous monitoring of systems and processes to reduce customer friction and increase operational efficiency

Business Analysis

Gather and support the delivery and adoption of change including but not limited to business case development, impact analysis, reporting of success measures and continuous improvement

Facilitate workshops and stakeholder discussions to understand business needs

Support the assessment and prioritisation of process enhancement opportunities

Stakeholder Engagement

Engage stakeholder teams to align on challenges, identify improvements, and agree solutions to meet business objectives.

Build strong working relationships across the organisation with an ability to communicate confidently and effectively at all levels

Clearly present challenges, findings and recommendations to stakeholders, including leadership

Act as a subject matter expert for CDD processes and operational procedures

Change Implementation Support

Partner with stakeholders to define success criteria, establish benefit tracking, and measure the outcomes of process enhancements

Support the implementation of updates to CDD processes, systems and controls

Assist with user acceptance testing, business readiness and process documentation

Work with operational teams to embed new ways of working

Provide support during rollout and post‑implementation activities

What you'll bring

Experience within Customer Due Diligence (CDD), KYC, AML or Client Onboarding functions

Strong business analysis and process mapping skills

Experience documenting business requirements and operational procedures

Understanding of CDD regulatory requirements and risk management principles

Strong analytical and problem‑solving skills

Ability to interpret data and provide actionable insights

Excellent communication and stakeholder management skills

Experience working with operational teams to improve processes and control

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections

• it's unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.