Global Benefits Knowledge Lead for Employee Experience

Testing Site - JPMC; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Testing Site - JPMC is seeking an International Benefits Knowledge Integration Manager to bridge technical plan design with employee understanding. You will unify benefits content across channels and vendor platforms, coordinating with Communications, Content, and Employee Experience teams.

You will distill complex plan details into accessible information, ensuring accuracy and consistency across regions and languages, and drive improvements to reduce inquiries.

Qualifications

• Strong verbal and written communication skills with a customer-focused approach.
• Ability to organize vast amounts of program data into a structured format and manage projects across locations.
• Proven ability to work as a peer to Communications and Content professionals.

Responsibilities

• Serve as the main point of contact / subject matter expert as it relates to benefit information that is employee facing.
• Distill complex plan documents, legal requirements, and global policies into structured, manageable information that is easily deployed.
• Ensure benefits expertise is reflected across all engagement channels and vendor platforms.
• Collaborate with Benefits administration vendors for enrollment and eligibility platforms for major regions; review content for accuracy and consistency.
• Work with Human Resources Communications and Employee Experience teams to align campaigns with current plan details.
• Create and maintain a centralized repository for all benefit program details with consistent explanation across regions/languages.
• Drive engagement and understanding of benefits content by measuring usability and reducing inquiries.
• Represent the Benefits team in cross-functional planning sessions to prioritize benefits perspective in new tools.

Skills

Communication skills

Program management

Global benefits knowledge

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree

Job description

Testing Site - JPMC is seeking an International Benefits Knowledge Integration Manager to bridge technical plan design with employee understanding. You will unify benefits content across channels and vendor platforms, coordinating with Communications, Content, and Employee Experience teams.

You will distill complex plan details into accessible information, ensuring accuracy and consistency across regions and languages, and drive improvements to reduce inquiries.