Global Benefits Account Specialist — Hybrid & Data-Driven

Mercer; West of England; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Mercer, based in the UK, is seeking an Account Specialist to join the Global Benefits Management team on a hybrid basis. The role supports the Account Management team across global accounts and involves working in Bristol, Glasgow or London with three days in the office each week.

This early-career position focuses on client support, data analysis, and project coordination, offering exposure to international employee benefits and cross-team collaboration.

Qualifications

• Strong organisational and project management skills.
• Confidence using technology and digital tools.
• An interest in analysing data and identifying trends.
• Strong attention to detail and ability to manage multiple priorities.
• Good communication and collaboration skills.
• A proactive, dependable, and adaptable approach.
• Willingness to learn and develop in a fast-paced client environment.

Responsibilities

• Support Account Managers with day-to-day client account activity.
• Liaise with internal teams across local and global locations.
• Help prepare for and support client calls, including tracking actions and follow-ups.
• Assist with monitoring timelines, deliverables, and priorities.
• Review data to identify key themes, trends, and insights.
• Maintain accurate records, documentation, and status updates.
• Use technology and business systems effectively to support reporting and workflow management.
• Contribute to efficient coordination across accounts and projects.

Skills

Organisational skills

Project management

Tech and digital tools

Data awareness

Communication and collaboration

Proactive and dependable

Willingness to learn

Job description

Mercer, based in the UK, is seeking an Account Specialist to join the Global Benefits Management team on a hybrid basis. The role supports the Account Management team across global accounts and involves working in Bristol, Glasgow or London with three days in the office each week.

This early-career position focuses on client support, data analysis, and project coordination, offering exposure to international employee benefits and cross-team collaboration.