Global Benefits Account Specialist — Hybrid

Mercer; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Mercer is seeking an Account Specialist to join our Global Benefits Management team on a hybrid basis with offices in London, Bristol or Glasgow. The role supports Account Managers and cross‑functional teams to deliver high-quality client service for global accounts, with a strong emphasis on data analysis, process coordination and timely reporting.

You will liaise with internal teams worldwide, help prepare for client calls, monitor timelines and statuses, maintain records and use technology to

Qualifications

• Strong organisational and project management skills.
• Confidence using technology and digital tools.
• An interest in analysing data and identifying trends.
• Strong attention to detail and ability to manage multiple priorities.
• Good communication and collaboration skills.
• A proactive, dependable, and adaptable approach.
• Willingness to learn and develop in a fast-paced client environment.

Responsibilities

• Support Account Managers with day-to-day client account activity.
• Liaise with internal teams across local and global locations.
• Help prepare for and support client calls, including tracking actions and follow-ups.
• Assist with monitoring timelines, deliverables, and priorities.
• Review data to identify key themes, trends, and insights.
• Maintain accurate records, documentation, and status updates.
• Use technology and business systems effectively to support reporting and workflow management.
• Contribute to efficient coordination across accounts and projects.

Skills

Organisational skills

Project management

Tech aptitude

Data analytics interest

Attention to detail

Communication skills

Proactive/adaptable

Job description

Mercer is seeking an Account Specialist to join our Global Benefits Management team on a hybrid basis with offices in London, Bristol or Glasgow. The role supports Account Managers and cross‑functional teams to deliver high-quality client service for global accounts, with a strong emphasis on data analysis, process coordination and timely reporting.

You will liaise with internal teams worldwide, help prepare for client calls, monitor timelines and statuses, maintain records and use technology to