Global B2B Client Success Partner (Hybrid)

Corporation Service Company; Greater London; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Corporation Service Company in London is seeking a Client Service Partner to act as the primary contact for enterprise clients in a fast-paced B2B technology environment. You will resolve inquiries, troubleshoot issues and provide clear guidance to ensure our clients’ domain portfolios and digital assets remain secure.

You will work with internal teams to support client launches, manage relationships, and meet performance metrics like a top-tier Net Promoter Score.

Qualifications

• Experience in a customer-centric environment.
• Excellent written and verbal communication skills.
• Ability to think critically and be solution oriented.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Ability to learn and discuss new technology.
• Able to work independently and as part of a team.

Responsibilities

• Respond promptly and accurately to client inquiries via multiple channels such as chat, phone and email.
• Help customers manage a portfolio of domain names and digital assets to protect their brands.
• Build and maintain client relationships by understanding needs.
• Troubleshoot and resolve customer orders and inquiries related to domains, DNS and digital assets.
• Escalate unresolved issues to appropriate teams and ensure timely follow-up.
• Develop in-depth knowledge of services and communicate industry changes and new offerings.
• Collaborate with internal teams on client launches and projects.

Skills

Swedish

Italian

German

French

Customer focus

Multilingual advantage

Communication skills

Tools

MS Excel

MS Word

Outlook

Job description

Corporation Service Company in London is seeking a Client Service Partner to act as the primary contact for enterprise clients in a fast-paced B2B technology environment. You will resolve inquiries, troubleshoot issues and provide clear guidance to ensure our clients’ domain portfolios and digital assets remain secure.

You will work with internal teams to support client launches, manage relationships, and meet performance metrics like a top-tier Net Promoter Score.