Senior Client Success Manager: Grow Profitable Relationships

Cloud Decisions; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Cloud Decisions in London is seeking a Senior Client Success Manager to own a portfolio of 25–30 clients, ensuring health, profitability, and retention. Hybrid work with at least three days in the office and a clear path to strategic leadership within a fast-growing tech business.

You will own end-to-end relationships, drive commercial outcomes, and coordinate with senior leadership to deliver measurable ROI on technology investments. Experience in mid-market B2B environments is essential.

Qualifications

• Experience managing a portfolio of mid-market B2B customers.
• Strong understanding of gross profit, margins and unit economics.
• Ability to lead quarterly business reviews (QBRs) and present strategic recommendations.
• Comfort discussing pricing, scope and profitability with stakeholders.
• Consultative in approach, diagnosing and recommending rather than selling.

Responsibilities

• Own portfolio from contract signature through the customer lifecycle.
• Monitor client health, profitability, and contract compliance.
• Protect retention and nurture profitable expansion opportunities.
• Act as commercial and strategic owner of each relationship.
• Collaborate with delivery, operations and sales to align on value delivered.

Skills

Portfolio management

B2B customer experience

QBR leadership

Commercial awareness

Negotiation

Job description

Cloud Decisions in London is seeking a Senior Client Success Manager to own a portfolio of 25–30 clients, ensuring health, profitability, and retention. Hybrid work with at least three days in the office and a clear path to strategic leadership within a fast-growing tech business.

You will own end-to-end relationships, drive commercial outcomes, and coordinate with senior leadership to deliver measurable ROI on technology investments. Experience in mid-market B2B environments is essential.