B2B Client Success Partner

CSC; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid work schedule

Mentorship and onboarding support

Open Sesame access and ongoing job-rel

Job summary

CSC is seeking a Client Service Partner in London with a hybrid schedule (3 days in office, 2 from home). You will be the primary contact for enterprise clients, resolving inquiries, troubleshooting issues, and guiding customers through CSC’s internet products and services.

You will collaborate with internal teams to protect clients’ domain portfolios and digital assets while delivering world-class service in a fast-paced B2B environment.

Qualifications

• Experience in a customer-centric environment.
• Effective written and verbal communication skills.
• Ability to learn, adapt to, and discuss new technology.
• Fluent in Swedish, Italian, German and/or French languages is an advantage.

Responsibilities

• Respond promptly and accurately to client inquiries via chat, telephone, and email.
• Manage a portfolio of domain names and digital assets to protect client brands.
• Build and maintain client relationships by understanding client needs.
• Troubleshoot and resolve inquiries related to domains, DNS, digital certificates, and billing.
• Escalate unresolved issues to appropriate teams with timely follow-up.
• Develop in-depth knowledge of services and communicate industry changes.

Skills

Customer-centric mindset

Written and verbal communication

Critical thinking

Multilingual ability (advantage)

Microsoft Office (Excel, Word, Outlook

Tools

MS Excel

MS Word

Outlook

Job description

CSC is seeking a Client Service Partner in London with a hybrid schedule (3 days in office, 2 from home). You will be the primary contact for enterprise clients, resolving inquiries, troubleshooting issues, and guiding customers through CSC’s internet products and services.

You will collaborate with internal teams to protect clients’ domain portfolios and digital assets while delivering world-class service in a fast-paced B2B environment.