Global AV Field Service Engineer

BOSS ERP Consulting; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

BOSS ERP Consulting is seeking an experienced AV Field Service Engineer in the United Kingdom to join our Field Engineering team. You will represent the company onsite at client sites, providing first-class technical support and remote assistance to maintain high levels of customer satisfaction.

You will manage fault tickets, liaise with clients, and respond to SLAs and KPIs while delivering professional, calm service.

Qualifications

• Experience as AV Field Service Engineer.
• Available for onsite attendance and remote support.
• Experience meeting SLA and KPI targets.

Responsibilities

• Onsite Service Engineering covering client sites as required.
• Travelling to Client sites (including European travel if required).
• Site and event coordination and support.
• Preventative Maintenance calls as required.
• Rotation of client sites as required.
• Small works installations, including handover to Client.
• Working any rotational shift basis as required.
• Administration necessary to support engineering role.
• Technically proficient in AV / VC / UC technologies.
• Able to manage Client communications and escalations.

Skills

Client communication

Multitasking

Calm under pressure

Take responsibility

Tools

AV/VC/UC technologies

Job description

BOSS ERP Consulting is seeking an experienced AV Field Service Engineer in the United Kingdom to join our Field Engineering team. You will represent the company onsite at client sites, providing first-class technical support and remote assistance to maintain high levels of customer satisfaction.

You will manage fault tickets, liaise with clients, and respond to SLAs and KPIs while delivering professional, calm service.