Global AV Service Delivery Lead

proAV Limited

Sefton

On-site

GBP 65,000 - 90,000

Full time

3 days ago

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Job summary

proAV Limited is a leading global AV integrator seeking a skilled Service Delivery Manager to own the delivery of contracted services, ensure SLAs, and drive continual service improvements for UK client accounts. You will coordinate with the helpdesk, VNOC, onsite engineers, and vendors to guarantee timely issue resolution and strong service performance.

You will lead regular service review meetings, manage client communications during escalations, and champion AI-enabled reporting and

Qualifications

Proven experience in Service Delivery.
Excellent communication, stakeholder management, and presentation skills.
Analytical and data-driven approach to performance and improvement tracking.
Awareness of AI technologies in service management, analytics, and automation.
Strong organisational and time management skills with attention to detail.

Responsibilities

Oversee day-to-day service delivery for assigned client accounts, ensuring SLA and KPI compliance.
Coordinate with helpdesk, VNOC, onsite engineers, and vendors to ensure timely resolution of service issues.
Monitor ticket queues, escalation paths, and repeat incident trends to maintain proactive management.
Leverage AI platforms and analyse data to identify trends.
Produce and review regular service reports.