Global Air Freight Operator — Shipments & Solutions

WR Logistics; Redhill; On-site; GBP 32,000 - 40,000; Full time

Job summary

WR Logistics in Caterham, Surrey, is seeking an experienced Air Freight Operator to join a busy, international freight forwarder. You will handle day-to-day air shipments from booking to completion and interact directly with customers, airlines and overseas partners.

The role offers exposure to import/export processes, strong customer focus and a proactive, team-based culture. You will coordinate air import/export movements, prepare documentation, monitor progress and provide timely shipment

Qualifications

• Solid experience within air freight forwarding and understands the pace and requirements of an operational environment.
• Previous experience in an Air Freight Operator / Air Freight Coordinator position
• Good knowledge of air freight processes, documentation and terminology
• Experience handling import and/or export shipments
• Strong customer service and communication skills
• The ability to manage multiple shipments and competing priorities
• Good attention to detail and organisational skills
• A positive, reliable and proactive approach
• The ability to work effectively as part of a team

Responsibilities

• Managing air import and export shipments from booking through to completion
• Preparing and checking air freight documentation
• Liaising with customers, airlines, overseas agents and suppliers
• Monitoring shipment progress and following up on delays or missing information
• Responding to customer queries and providing regular shipment updates
• Supporting quotations, rate requests and booking arrangements
• Checking supplier invoices, costs and shipment charges
• Maintaining accurate job files and system records
• Resolving operational issues and escalating where necessary
• Working closely with colleagues to ensure a smooth and efficient operation
• Providing a high level of customer service throughout the shipment lifecycle

Skills

Air freight operations

Shipment coordination

Customer service

Documentation

Job description

WR Logistics in Caterham, Surrey, is seeking an experienced Air Freight Operator to join a busy, international freight forwarder. You will handle day-to-day air shipments from booking to completion and interact directly with customers, airlines and overseas partners.

The role offers exposure to import/export processes, strong customer focus and a proactive, team-based culture. You will coordinate air import/export movements, prepare documentation, monitor progress and provide timely shipment