Global AI Transformation Office Lead

JLL; Greater London; Remote; GBP 150,000 - 210,000; Full time

Job summary

JLL is seeking a senior leader to establish and chair its AI transformation office, partnering with global business lines to shape and implement AI ambitions. The role targets unlocking $100+ million in savings across JLL REMS through platforming and AI-driven delivery improvements.

The role requires 15+ years in large-scale transformation, offshore/platforming experience, and a proven track record delivering AI or technology solutions in operational settings.

Qualifications

• 15 or more years leading large scale business transformation, with demonstrable delivery of financial benefit at enterprise scale.
• Offshoring or platforming experience, having moved work or process onto a shared or productised model.
• Track record implementing AI or technology solutions in an operational business setting.
• Fast and agile ways of working, comfortable operating with incomplete information and iterating to an outcome.
• Executive stakeholder management, credible with business line leadership and able to influence without direct authority.
• Commercial and analytical rigour, able to build and defend a business case and stand behind the numbers.
• Ability to work directly with AI agents and incorporate them into a delivery team.

Responsibilities

• Stand up and run the Rewire function as JLLT's AI transformation office, defining how it engages business lines, prioritises work and governs delivery
• Build and maintain the opportunity pipeline across business lines, quantifying the benefit case for each and sequencing work by value and feasibility
• Lead the two Rewire pillars, ensuring Strategy and Design produce holistic end to end solutions spanning technology, people and process, and that Automation and AI select and deliver the right technical approach against that design
• Own benefit realisation, working with finance, HR and business line leadership to track committed savings from identification through to delivery in the numbers
• Broker and manage the extended delivery model, drawing internal engineering, business analysis and process mapping capability alongside external service providers, and directing transformation team PMO and project management resource
• Act as senior counterpart to business line leadership and executive stakeholders, building the case for change and holding the line on scope, pace and outcomes
• Embed AI agents within the Rewire delivery team as working capability, not pilots, and set the standard for how JLL teams operate alongside them
• Represent JLLT's AI transformation agenda internally and with partners and vendors

Skills

Executive stakeholder management

Large-scale transformation

Delivery leadership

Offshoring/platforming

AI/technology delivery

Financial benefit realization

Vendor management

Job description

JLL is seeking a senior leader to establish and chair its AI transformation office, partnering with global business lines to shape and implement AI ambitions. The role targets unlocking $100+ million in savings across JLL REMS through platforming and AI-driven delivery improvements.

The role requires 15+ years in large-scale transformation, offshore/platforming experience, and a proven track record delivering AI or technology solutions in operational settings.