Global 24/7 Frontline Technical Support Engineer

edenpeople; Swindon, Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working (min 3 days in office)

Pension scheme 6% employer

Discretionary bonus scheme

Medical & international travel cover

Life insurance (4x salary)

Wellbeing program

Job summary

Edenred PayTech is hiring an International Frontline Technical Support Engineer to join our 24/7 Service Operations in the UK. You will provide rapid technical response, monitor systems, and restore services across incidents, alerts, and service requests with strict SLA adherence.

The role requires 24/7 shift work and collaboration with cross‑functional teams to ensure stability and continuous improvement in PayTech systems.

Qualifications

• Must be able to respond rapidly to system alerts and support tickets.
• Demonstrates ownership and investigates issues to root cause where possible.
• Strong communication and client relationship skills are essential.

Responsibilities

• Respond rapidly to system alerts and support tickets, minimizing downtime and restoring services within SLAs.
• Manage incidents through to resolution, owning complex technical issues and ensuring a positive client experience.
• Lead Major Incident Management activities, coordinating communications and actions for timely resolution.
• Implement changes per Change Management procedures to reduce operational risk.
• Conduct root-cause investigations into recurring incidents and propose preventive solutions.
• Maintain clear ticket records and audit trails for clients and stakeholders.

Skills

Problem-solver mindset

SQL

Unix

Communication skills

MS Office

Education

Computer Science degree

Tools

AppDynamics

Jira

Confluence

OpsGenie

Citrix

Job description

Edenred PayTech is hiring an International Frontline Technical Support Engineer to join our 24/7 Service Operations in the UK. You will provide rapid technical response, monitor systems, and restore services across incidents, alerts, and service requests with strict SLA adherence.

The role requires 24/7 shift work and collaboration with cross‑functional teams to ensure stability and continuous improvement in PayTech systems.