Glasgow Outbound Sales Agent – Eye Care Consults

Optical Express Group; Glasgow; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Free Breakfast and subsidised staff C

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Staff and family discount

Full training

Clear progression routes

Pension scheme

Job summary

Optical Express Group in Glasgow City Centre is seeking a proactive Contact Centre - Outbound Sales to convert warm leads into booked consultations. You will engage patients interested in refractive treatments and showcase the value of our services, delivering an outstanding customer experience.

The successful candidate will be target-driven with outbound sales or high-contact customer service experience, excellent communication skills and a passion to exceed performance KPIs.

Qualifications

• Experience in outbound sales or high-contact customer service.
• Proven communication and persuasive skills.
• KPI-driven with a track record of meeting targets.

Responsibilities

• Make outbound calls to patients who have enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently meet and exceed KPIs and conversion targets.
• Guiding patients through the consultation booking journey.

Skills

Outbound sales

Customer service

Strong communication

Target driven

Job description

Optical Express Group in Glasgow City Centre is seeking a proactive Contact Centre - Outbound Sales to convert warm leads into booked consultations. You will engage patients interested in refractive treatments and showcase the value of our services, delivering an outstanding customer experience.

The successful candidate will be target-driven with outbound sales or high-contact customer service experience, excellent communication skills and a passion to exceed performance KPIs.