Contact Centre – Outbound Sales

Optical Express; Glasgow; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

33 days annual leave

Free Breakfast

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Staff discount scheme

Full training

Career progression

Job summary

Optical Express in Glasgow City Centre is seeking an outbound sales specialist to contact patients interested in refractive treatments and convert warm leads into booked consultations. You will deliver excellent customer service, aim to exceed KPIs, and guide patients through the booking journey with full training provided.

This role offers a modern working environment with opportunities for growth and development within Optical Express’s private eye-care network.

Qualifications

• Experience in outbound sales or high-contact customer service.
• Ability to build trust and rapport with patients.
• Strong communication and persuasive abilities.

Responsibilities

• Make outbound calls to patients who enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently meet and exceed KPIs and conversion targets.
• Guide patients through the consultation booking journey and take ownership of interactions.

Skills

Outbound calls

Customer service

Communication skills

Persuasion skills

Target driven

Job description

Location: Glasgow City Centre – Office based

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Role responsibility :

Responsible for contacting patients who have shown interest in refractive treatments—including laser eye surgery and lens replacement. This role is all about converting warm leads into booked consultations by understanding patient needs and showcasing the value of our services.

• Make outbound calls to patients who have enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently meet and exceed KPIs and conversion targets.
• Building trust and rapport, Guiding patients through the consultation booking journey.
• Take ownership of every interaction, Ensuring a positive and informative experience.

What we are looking for:

• A driven individual with a target-focused mindset.
• Experience in outbound sales or a high-contact customer service role.
• Strong communication and persuasion skills.
• Willingness to push yourself to meet and exceed performance goals.
• Resilience, motivation and a hunger to succeed.

What’s in it for you?

• State of the art, modern working environments
• 33 days annual leave (pro rata)
• Free Breakfast and Subsidised staff canteen.
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer