GIP Claims Case Manager

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Part time

Job summary

Join a leading global insurer as an Income Protection Claims Case Manager. This role offers the chance to make a significant impact by providing expert management of claims while prioritizing customer service. With flexible working options available, you will engage with a diverse range of customers, ensuring their needs are met with empathy and professionalism. Be part of a supportive culture that values diversity and continuous development, where your contributions will help shape a brighter future for customers and the community. Embrace this opportunity to grow in a dynamic environment and make a real difference.

Benefits

12% defined non-contributory pension scheme

Annual bonus

Private medical insurance

Holiday options

Qualifications

• Experience in managing income protection claims is essential.
• Strong communication skills to engage with customers effectively.

Responsibilities

• Provide expert assessment and management of Group Income Protection Claims.
• Build trust-based relationships and manage a portfolio of claims.

Skills

Claims management experience

Customer service

Communication skills

Judgment and decision-making

Attention to detail

Education

CII Claims qualifications

Job description

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Working Hours:

This role is available on a part-time, job-share, or full-time basis.

Location:

Flexible, our office base is in Swindon.

Closing Date:

16th May 2025.

The opportunity:

Due to exciting growth within Zurich Corporate Risk, we are seeking an experienced Income Protection Claims Case Manager to join us on a permanent basis. Customer service is our priority, so if you share our passion for putting customers first, we would love to hear from you!

What will you be doing?

As the Claims Case Manager, you will provide expert assessment and management of Group Income Protection Claims. You will build trust-based relationships with a portfolio of customers and manage your own caseload of claims.

Who are we looking for?

• Claims management experience; CII Claims qualifications are preferred but not essential.
• Passionate about customer service and continuous improvement.
• Ability to handle varying workloads, pressures, and priorities.
• Excellent verbal and written communication skills, able to establish effective relationships quickly.
• Effective and sensitive communication with vulnerable customers, including difficult conversations.
• Strong judgment and decision-making skills.
• Positive contribution to our team culture.
• Attention to detail with a focus on quality and root cause analysis.

What will you get in return?

We offer a wide range of employee benefits to suit individual needs, including a 12% defined non-contributory pension scheme, annual bonus, private medical insurance, and holiday options. For more details, follow the link about our benefits.

Who we are:

At Zurich, we aim to be a responsible and impactful global insurer, creating a brighter future for our customers, employees, and the planet. With over 55,000 employees worldwide, we are a stable and longstanding industry leader.

We are committed to sustainable impact, wellbeing, diversity, and continuous development. Our culture fosters community, inclusivity, and support, with numerous awards recognizing our efforts.

Our Culture:

We celebrate diversity and inclusion, ensuring everyone feels welcome and respected. We prioritize wellbeing across all aspects and provide extensive training and development opportunities. We also encourage volunteering and community involvement through our Zurich Community Trust, which has donated over £90 million in the UK.

Join us to make a difference, be challenged, inspired, and supported—love what you do. Work for Zurich. #LI-Remote