GIP Claims Case Manager

TN United Kingdom; Greater London; Hybrid; GBP 30,000 - 50,000; Part time

Job summary

An established industry player is seeking an experienced Income Protection Claims Case Manager to join their team. This role offers the flexibility of part-time, job-share, or full-time hours, allowing you to balance work and personal commitments. You will play a vital role in providing expert claims assessment and building trust-based relationships with customers. With a strong emphasis on customer service and continuous improvement, this position is perfect for those passionate about making a difference. Join a company that values community, diversity, and employee wellbeing, and be part of a team that is dedicated to creating a brighter future.

Benefits

12% non-contributory pension scheme

Annual bonus

Private medical insurance

Options to buy or sell holiday days

Qualifications

• Experience in claims management is preferred.
• Strong focus on customer service and relationship building.

Responsibilities

• Provide expert claims assessment and management.
• Manage a caseload of Group Income Protection Claims.

Skills

Claims management experience

Customer service

Communication skills

Judgment and decision-making

Attention to detail

Education

CII Claims qualifications

Job description

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Working Hours:

This role is available on a part-time, job-share, or full-time basis.

Location:

Flexible, our office base is in Swindon.

Closing Date:

16th May 2025.

The opportunity:

Due to exciting growth within Zurich Corporate Risk, we are seeking an experienced Income Protection Claims Case Manager to join us on a permanent basis. Customer service is a priority, and if you share our passion for putting customers first, we would love to hear from you!

What will you be doing?

As a Claims Case Manager, you will provide expert claims assessment and management for our portfolio of Group Income Protection Claims. You will build trust-based relationships with customers and manage your own caseload of claims.

Who are we looking for?

• Claims management experience; CII Claims qualifications are preferred but not essential.
• Passion for customer service and continuous improvement.
• Ability to handle varying workloads, pressures, and priorities.
• Excellent verbal and written communication skills to establish effective relationships.
• Ability to communicate sensitively with vulnerable customers, including difficult conversations.
• Strong judgment and decision-making skills.
• Contribute positively to our team culture.
• Attention to detail with focus on quality and root cause analysis.

What will you get in return?

We offer a wide range of flexible employee benefits, including a 12% non-contributory pension scheme, annual bonus, private medical insurance, and options to buy or sell holiday days. More details about our benefits can be found here.

Who we are:

Zurich aims to be a responsible and impactful global insurer, creating a brighter future for customers, employees, and the planet. With over 55,000 employees in more than 170 countries, we are a stable and longstanding leader in the insurance industry. We focus on sustainable impact, wellbeing, diversity, and continuous skill development.

Our Culture:

We value community, diversity, and inclusion, and have received numerous awards for our efforts. We foster an environment supportive of wellbeing in all aspects, and encourage employee involvement in volunteering and charitable activities. Our Zurich Community Trust has awarded over £90 million in grants and volunteer support in the UK.

Join us to make a difference, face challenges, be inspired, and love what you do. Work for Zurich. #LI-Remote