German Technical Support Engineer

ZipRecruiter; Guildford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a German Technical Support Engineer to join their dynamic team in Guildford. In this role, you'll deliver expert technical support, assist with application development, and create comprehensive documentation. Fluency in both German and English is essential, along with a background in engineering and proven customer service experience. Join this innovative company and help customers integrate cutting-edge technology while enjoying a hybrid work arrangement after training.

Qualifications

• Minimum 2 years in a customer-facing role in a similar industry.
• Minimum 2 years' experience managing technical documentation.
• Ability to read and implement electrical/electronic schematics.

Responsibilities

• Provide real-time technical support to customers.
• Identify and develop new application opportunities.
• Produce high-standard technical manuals and reports.

Skills

Technical Support

Customer Service

Documentation Writing

Technical Training

Fluency in German

Fluency in English

Education

Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering

Tools

Microsoft Office

Job description

Job Description

The German Technical Support Engineer works within a small team of global Support Engineers. This role involves becoming an expert in Hydronix equipment and installations—delivering high-quality technical support, contributing to application development, and producing clear, well-structured technical manuals and reports.

Key Responsibilities:

Customer Support

• Provide real-time technical support to customers, resellers, and integrators.
• Deliver training sessions (both on-site and via multimedia).
• Create, update, and maintain technical documentation and user guides.

Application Development

• Identify, understand and develop new application opportunities from enquiries and trade events.
• Conduct site visits in the UK and internationally to evaluate market and technical feasibility.
• Support integration of Hydronix sensor technology, including systems testing and materials analysis to ensure suitability.
• Produce technical manuals reports to a high professional standard.
• Manage in-house Knowledgebase aiming to help customers become self-sufficient.
• Firmware and Software Products testing.

Qualifications and Experience:

Essential:

• Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering.
• CEFR C1/C2 fluency in German both spoken and written
• CEFR C1/C2 fluency in English both spoken and written
• Minimum of 2 years in a customer-facing role in similar industry.
• Minimum of 2 years’ experience managing and creating technical documentation, e.g. user guides.
• Ability to read and implement electrical/electronic schematics and wiring diagrams.
• Competence in Microsoft Office applications (Word, Excel, PowerPoint).
• Practical experience using basic hand and power tools.
• Full clean UK Driving Licence (Category B).

Desirable:

• Experience with PLC programming

General Information:

• Work arrangement: Due to the hands-on nature of product testing and collaboration with the engineering team this role is based on-site at our Head office in Normandy, Guildford with future possibility of Hybrid remote in Normandy, Guildford (max 2-days per week) following training.
• Travel: Occasional UK and international travel is required. Typically, not more than 6 days per trip, no more than 12 days in 1 month.
• Reporting to: Technical Manager.