German Technical Support Engineer

JR United Kingdom; Guildford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in technical solutions is seeking a German Technical Support Engineer based in Guildford. This role involves providing expert support, developing applications, and creating technical documentation. Ideal candidates will have a degree in a relevant field, fluency in German and English, and experience in customer-facing roles. The position offers opportunities for on-site work with potential hybrid arrangements post-training.

Qualifications

• Degree or equivalent in Electronics, Electrical, or Control Engineering.
• CEFR C1/C2 fluency in German and English.
• Minimum 2 years in a customer-facing role.

Responsibilities

• Provide real-time technical support to customers and resellers.
• Create and maintain technical documentation and user guides.
• Conduct site visits to evaluate market and technical feasibility.

Skills

Technical Support

Documentation

Application Development

Fluency in German

Fluency in English

Customer Service

PLC Programming

Education

Degree in Electronics, Electrical, or Control Engineering

HND or Level 5 Apprenticeship

Tools

Microsoft Office

Job description

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German Technical Support Engineer, guildford

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Client:

Hydronix Ltd

Location:

guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

The German Technical Support Engineer works within a small team of global Support Engineers. This role involves becoming an expert in Hydronix equipment and installations—delivering high-quality technical support, contributing to application development, and producing clear, well-structured technical manuals and reports.

Key Responsibilities:

Customer Support

• Provide real-time technical support to customers, resellers, and integrators.
• Deliver training sessions (both on-site and via multimedia).
• Create, update, and maintain technical documentation and user guides.

Application Development

• Identify, understand and develop new application opportunities from enquiries and trade events.
• Conduct site visits in the UK and internationally to evaluate market and technical feasibility.
• Support integration of Hydronix sensor technology, including systems testing and materials analysis to ensure suitability.
• Produce technical manuals reports to a high professional standard.
• Manage in-house Knowledgebase aiming to help customers become self-sufficient.
• Firmware and Software Products testing.

Qualifications and Experience:

• Degree, HND, or Level 5 Apprenticeship in Electronics, Electrical, or Control Engineering.
• CEFR C1/C2 fluency in German both spoken and written
• CEFR C1/C2 fluency in English both spoken and written
• Minimum of 2 years in a customer-facing role in similar industry.
• Minimum of 2 years’ experience managing and creating technical documentation, e.g. user guides.
• Ability to read and implement electrical/electronic schematics and wiring diagrams.
• Competence in Microsoft Office applications (Word, Excel, PowerPoint).
• Practical experience using basic hand and power tools.
• Full clean UK Driving Licence (Category B).
• Experience with PLC programming

General Information:

• Work arrangement: Due to the hands-on nature of product testing and collaboration with the engineering team this role is based on-site at our Head office in Normandy, Guildford with future possibility of Hybrid remote in Normandy, Guildford (max 2-days per week) following training.
• Travel: Occasional UK and international travel is required. Typically, not more than 6 days per trip, no more than 12 days in 1 month.