German Speaking Technical Customer Support Specialist

The Language Business; Farnborough; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A global technology specialist company is seeking a German Speaking Technical Customer Support Specialist in Farnborough. The role involves providing technical support to clients and requires fluency in German and English. Candidates should have previous experience in technical support. The position offers a hybrid work model with a salary ranging from £30,000 to £32,000 and shift-based hours covering a 24/7 global support model.

Qualifications

• Previous Technical Support or Customer Service experience.
• Technical software knowledge is an advantage but not essential.
• Willingness to work on rotating shifts and on-call support.

Responsibilities

• Respond to customer calls and emails to diagnose and resolve issues.
• Manage and resolve support tickets efficiently.
• Support hardware updates via testing.
• Coordinate and track hardware repairs and ensure correct configuration.

Skills

Fluent in German and English

Strong communication skills

Problem-solving skills

Job description

We are hiring for a German Speaking Technical Customer Support Specialist to join a global technology specialist company.

Location
Farnborough, south west of London. Hybrid role, mostly a remote job with some occasional office based work, but mostly remote!

Languages
Fluent German & English Required

The Company
Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services.


The Role of the German Speaking Technical Customer Support Specialist
As the German Speaking Technical Customer Service Specialist, you will provide customer support and technical support to German and English speaking global business clients using their innovative communication platform and hardware.

As part of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.

Typical job responsibilities will include:

• Respond to customer calls and emails to diagnose and resolve issues
• Manage and resolve support tickets efficiently
• Support hardware updates via testing and software communication deployment
• Coordinate and track hardware repairs and ensure correct tablet configuration
• Triage bugs and manage their progress through the bug tracking system
• Collaborate with internal teams on service desk-related matters
• Provide data entry and configuration support across departments
• Occasionally travel to the office or customer sites for equipment or training

Candidate Profile & Requirements

• Fluent in German and English (spoken & written)
• Previous Technical Support or technical Customer Service experience - all sectors condidered
• Technical software knowledge is an advantage but not essential
• Strong communication and problem-solving skills
• Willingness to work on rotating shifts and on-call support

Salary, Benefits & Working Hours
£30,000 - £32,000 . Hybrid working model. Sometimes based in the Farnborough office but mostly remote!

Working Hours This is a shift-based role covering a 24/7 global support model:

Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30
1 weekend in every 6 (Fri 21:30 - Sun 21:00)

To be considered for this exciting opportunity, please send your CV!

Recruiter Contact:
Jonathan Grimes