German Speaking Customer Service Team Leader

Euro London Appointments; St. Neots; Hybrid; GBP 34,000; Full time

Job summary

An established industry player is seeking a passionate German Speaking Customer Service Team Leader to inspire a high-performing team in a hybrid work environment. This pivotal role involves leading a dedicated group to deliver exceptional service, fostering strong customer relationships, and ensuring effective order handling. The ideal candidate will possess fluency in both German and English, along with proven leadership experience. Join a dynamic team where your contributions will directly impact customer satisfaction and team success, all while enjoying the benefits of a supportive and collaborative workplace.

Qualifications

• Experience leading a customer service or support team.
• Strong interpersonal and coaching skills.
• Confident in navigating bespoke platforms.

Responsibilities

• Lead and motivate a team of Customer Care Administrators.
• Resolve complex customer queries effectively.
• Conduct quality checks and provide feedback for improvement.

Skills

Fluency in German

Fluency in English

Leadership

Problem-solving

Interpersonal skills

Tools

IT systems

Job description

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Senior Principal Consultant at Euro London Appointments

Job title: German Speaking Customer Service Team Leader

Location: Hybrid | Cambridgeshire (1 day a week in the office)

Salary: £33,500 per annum

Contract Type: Permanent, Full-Time

Are you fluent in German and passionate about leading high-performing teams in a customer-focused environment? We're looking for an enthusiastic and experienced Customer Service Team Leader to join our client’s team in Cambridgeshire on a hybrid basis.

In this pivotal role, you’ll be responsible for inspiring and guiding a team of administrators to deliver outstanding service to our client’s network. You’ll foster strong customer relationships, provide expert support on a variety of complex topics, and ensure efficient handling of orders and updates.

What You'll Be Doing:

• Lead, motivate, and support your team to build strong relationships with customers and consistently deliver an exceptional service experience.
• Manage and develop a team of Customer Care Administrators, ensuring a culture of excellence and collaboration.
• Provide coaching and day-to-day guidance to encourage professional growth and high performance.
• Investigate and resolve complex customer queries, ensuring timely and effective follow-up.
• Navigate bespoke internal systems to accurately process customer orders, updates, and inquiries.
• Conduct quality checks across customer service channels and provide feedback using a coaching approach to drive continuous improvement.
• Hold regular one-to-one meetings and performance reviews to support team development and performance management.
• During busy periods, assist by taking calls and managing customer enquiries directly.
• Support the recruitment and onboarding process for new Customer Care team members.

What We're Looking For:

• Fluency in German and English (written and spoken)
• Proven experience leading a customer service or support team
• Strong interpersonal and coaching skills with the ability to inspire and develop others
• Excellent problem-solving abilities and a customer-first mindset
• Confident using IT systems and navigating bespoke platforms
• Contact Centre experience is highly advantageous

If you’re ready to take the next step in your career as a leader, please apply! I look forward to receiving your application.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Management, and Administrative

Industries

• Retail, Consumer Services, and Wholesale

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