German Speaking Customer Service Advisor

JR United Kingdom; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Cambridgeshire is seeking a German-speaking Customer Service Advisor to enhance client experience. This role involves assisting customers through various channels while maintaining high performance standards. If you are passionate about customer service and fluent in German and English, apply now to join a dynamic team!

Qualifications

• Fluency in German and English required.
• Strong communication and customer service skills.
• Experience with Salesforce or similar platforms.

Responsibilities

• Respond to customer inquiries via phone and email.
• Educate customers on product features.
• Resolve customer issues efficiently.

Skills

Fluency in German

Fluency in English

Strong communication skills

Customer-first mindset

Proactive attitude

Tools

Salesforce

Freshdesk

Microsoft Office

Job description

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Job Views:

7

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Customer Service Advisor – German Speaking

Hours: Monday – Friday, 08:00 – 16:00

Are you fluent in German and passionate about delivering outstanding customer service? We’re working with an innovative, tech-led business solutions provider that’s seeking a proactive Customer Service Advisor to join their growing team in Cambridgeshire.

This is a fantastic opportunity for a confident communicator who enjoys problem-solving and supporting customers in a fast-paced, collaborative environment. You’ll work closely with internal teams and external partners to ensure an exceptional client experience from start to finish.

Key Responsibilities:

• Respond promptly and professionally to customer enquiries via phone and email.
• Educate customers on product features to help them get the most out of their service.
• Resolve customer issues efficiently, escalating complex matters as needed.
• Upload files, build documents, and place orders via the company website.
• Maintain accurate records using Salesforce and Freshdesk.
• Liaise with internal teams across warehousing, production, and finance.
• Work with external partners to resolve delivery and export-related issues.
• Meet performance targets including response times and customer satisfaction.

What You’ll Need:

• Fluency in both German and English – written and verbal.
• Strong communication skills with the ability to adapt to different audiences.
• A customer-first mindset with empathy and professionalism.
• Experience with systems such as Salesforce, Freshdesk, or similar platforms.
• Confident using Microsoft Office and other business technology tools.
• A proactive attitude and team-player mentality.

This is your chance to join a forward-thinking company where your language skills and customer service expertise will be truly valued. If you're ready to take on a new challenge and make a real impact, apply now!