Customer Service Specialist - German Speaking

JR United Kingdom; Norwich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading relocation service provider is seeking a Fluent German Customer Service Specialist to manage client relationships and ensure high service levels. Responsibilities include data management, document preparation, and administrative support associated with customer relocation processes. Candidates should have exceptional organizational skills and a proactive approach, with at least 2 years of relevant experience.

Qualifications

• 2+ years’ experience in a customer service / coordination position.
• Experience in the Relocation or Global Mobility industry preferred.
• Strong organisational skills and attention to detail.

Responsibilities

• Maintain high customer service levels in line with company KPIs.
• Build effective relationships with clients.
• Serve as the coordinator of the relocation process for assignees.

Skills

Customer Service

Organisation

Multi-tasking

Analytical Skills

IT Proficiency (Microsoft Office)

Tools

Microsoft Office

Job description

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Client:

Alchemy Global Talent Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer services levels in line with company KPIs
• Build effective relationships with clients and assist the team in service delivery
• Preparation of documentation for assignees
• Responsible for data integrity for assignee records
• Filing and uploading relevant assignment documentation to the system
• Assist with regular and miscellaneous reporting
• Serve as the coordinator and owner of the relocation process for assignees
• Administration of mobility policy & logistical support
• Provide support to the team in ad-hoc duties
• Training and support will be provided

Key requirements:

• 2+ years’ experience in a customer service / coordination position
• Excellent customer service, organisation and multi-tasking skills
• Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
• Experience travelling and living abroad preferred
• Ability to work with own initiative as well as part of a team
• Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
• Strong organisational skills, proactive approach
• Ability to prioritise workload and meet deadlines
• Enthusiastic, keen to learn and adaptable to new administrative processes
• Competent IT user of Microsoft Office, particularly Excel and Word