Customer Service Specialist - German Speaking

JR United Kingdom; Leicester; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading relocation service provider is seeking a Fluent German Customer Service Specialist. In this remote role, you'll maintain excellent service levels, coordinate the relocation process, and handle documentation for clients. Ideal candidates will possess strong organisational skills, a proactive approach, and relevant experience, with training provided.

Qualifications

• 2+ years’ experience in a customer service / coordination position.
• Strong IT skills, especially in Microsoft Office.
• Experience in the Relocation or Global Mobility industry preferred.

Responsibilities

• Maintain high customer service levels in line with KPIs.
• Prepare documentation and manage data integrity for assignee records.
• Coordinate the relocation process for assignees.

Skills

Customer service

Organisation

Multi-tasking

Analytical skills

Attention to detail

Proactive approach

IT skills

Job description

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Client:

Alchemy Global Talent Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

8

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer services levels in line with company KPIs
• Build effective relationships with clients and assist the team in service delivery
• Preparation of documentation for assignees
• Responsible for data integrity for assignee records
• Filing and uploading relevant assignment documentation to the system
• Assist with regular and miscellaneous reporting
• Serve as the coordinator and owner of the relocation process for assignees
• Administration of mobility policy & logistical support
• Provide support to the team in ad-hoc duties
• Training and support will be provided

Key requirements:

• 2+ years’ experience in a customer service / coordination position
• Excellent customer service, organisation and multi-tasking skills
• Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
• Experience travelling and living abroad preferred
• Ability to work with own initiative as well as part of a team
• Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
• Strong organisational skills, proactive approach
• Ability to prioritise workload and meet deadlines
• Enthusiastic, keen to learn and adaptable to new administrative processes
• Competent IT user of Microsoft Office, particularly Excel and Word