German-Speaking After-Sales Support Advisor

Confidential; Chesterfield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

13% Bonus

Job summary

Advancing People Multilingual is recruiting a German Speaking Sales Support Advisor on behalf of an established international distributor based in Chesterfield, Derbyshire. You will support German speaking trade and retail customers, ensuring queries are handled efficiently and customers receive outstanding service throughout their after-sales journey.

This full-time permanent role offers a basic salary of 30,000 + 13% bonus.

Qualifications

• German fluency and customer-facing experience required.
• Experience in after-sales or technical support is desirable.
• Strong communication and problem-solving abilities are essential.
• Proactive, organised approach with ownership of queries.

Responsibilities

• Provide after-sales support to German and English-speaking customers by phone, email and messaging.
• Manage warranty claims, spare parts requests and aftercare enquiries through resolution.
• Coordinate with technical and logistics teams to resolve product and delivery issues.
• Translate and communicate between German-speaking customers and internal departments when needed.
• Maintain accurate customer records and ensure timely follow-up on all cases.
• Identify recurring issues and suggest improvements to service and processes.

Skills

German fluency

Customer service

Communication skills

Problem solving

Organised

Proactive approach

Tools

CRM systems

Job description

Advancing People Multilingual is recruiting a German Speaking Sales Support Advisor on behalf of an established international distributor based in Chesterfield, Derbyshire. You will support German speaking trade and retail customers, ensuring queries are handled efficiently and customers receive outstanding service throughout their after-sales journey.

This full-time permanent role offers a basic salary of 30,000 + 13% bonus.