German Customer Service Advisor

THG Ingenuity; Northwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated German Customer Service Advisor to join their dynamic team. In this role, you will be the first point of contact for customers, providing expert advice across various platforms. With a strong focus on communication and customer satisfaction, you will help clients navigate inquiries related to skincare, fashion, and nutrition. This position offers a unique opportunity to grow within an innovative company that values talent development through its in-house People Academy, promoting a culture of recognition and continuous improvement. If you are passionate about delivering exceptional service and eager to learn, this is the perfect opportunity for you.

Qualifications

• Fluent in German, both written and verbal.
• Strong communication skills and a passion for customer service.

Responsibilities

• Serve as the first point of contact across multiple customer service platforms.
• Provide expert product advice while maintaining excellent service quality.

Skills

German Language

Customer Service Skills

Communication Skills

Positive Attitude

Job description

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About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Location – Gadbrook Park, Northwich (Office Based)

Contract – Permanent, 5 days in office

Shift Pattern – 8am-8pm including a 1 in every 3 weekends.

Key Responsibilities

1. Serve as the first point of contact across multiple customer service platforms.
2. Provide expert product advice and solutions while maintaining excellent service quality.
3. Support customers with queries ranging from skincare, makeup advice and fashion, to nutrition, fitness or food and beverage.
4. Consistently meet achievable department targets, ensuring high-quality interactions every time.

What We’re Looking For

1. Strong written and verbal communication skills.
2. Fluent in German - Written and verbally.
3. A positive attitude with a desire to learn and develop new skills.
4. A professional, approachable, and dedicated individual with a passion for delivering great customer service.

Being Part Of THG Orbit

We are incredibly proud of our award-winning global customer solution, with over 600 dedicated employees orbiting our customers every need. We nurture and develop our talent through our in-house People Academy, providing a platform to grow and push your potential to the limit! Recognition is what we are all about and our People Academy has been developed to reward, incentivise, and bring in a whole new approach to Customer Services and the way we operate. Our gamification initiatives encourage friendly and healthy competition between our Orbiters and drive continuous development into our Bespoke in-house built Leadership Academy! You will have the opportunity to compete in your teams & individually and receive rewards based on your status, the aim of the game is to become one of our world class Legends! Being part of our division is new, fresh and innovative, we pride ourselves on the integrity of our people and how we continue to evolve the Customer Journey through a multitude of digital platforms...