German Speaking Customer Care Team Leader (Hybrid)

ZipRecruiter; Northampton; Hybrid; GBP 34,000; Full time

Job summary

An established industry player is seeking a German Speaking Customer Care Team Leader to join their dynamic team. This hybrid role involves leading a team of customer care administrators, motivating them to deliver exceptional service while resolving complex customer queries. The ideal candidate will be fluent in both German and English and possess strong leadership and coaching skills. The company offers a supportive environment with various benefits, including gym membership and holiday flexibility. If you are passionate about customer service and ready to make a difference, this is the perfect opportunity for you.

Benefits

Learning Hub

Employee Assistance Program

Pension Scheme

Holiday Flexibility

Gym Membership

Monthly Products

Exclusive Discounts

Life Insurance

Qualifications

• Proven experience leading teams and delivering exceptional customer service.
• Fluency in German and English is essential for this role.

Responsibilities

• Lead and support a team to provide excellent customer service.
• Resolve complex customer queries and coach team members.

Skills

Customer Service

Team Leadership

Fluent in German

Coaching Skills

Problem-Solving

Effective Communication

Education

Experience in Team Leadership/Supervision

Tools

Bespoke IT Systems

Job description

Job Description

German Speaking Customer Care Team Leader (Hybrid)

Location: St Neots, Hybrid only in the office once a week

Salary: £33,500 + Benefits

Client Profile: Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.

Key Responsibilities:

1. Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
2. Lead a Team of Customer Care Administrators.
3. Coach and Develop a High Performing Team.
4. Resolve complex customer queries and complete follow-up actions.
5. Use bespoke IT systems to resolve and process customer orders and queries.
6. Carry out various channel quality reviews and help your team develop using a coaching approach.
7. Conduct regular 1-1s and performance reviews.
8. At peak times, take calls and handle customer enquiries.
9. Assist with Recruitment with Customer Care.
10. Collaborate with colleagues to help us be the best we can be.
11. Develop product and process knowledge to continue providing excellent customer service.

Personal Specification:

1. Previous Team Leader/Supervisor experience.
2. Passionate about delivering customer service.
3. Fluent in spoken and written German and English.
4. Willing to learn how to use a variety of bespoke IT systems.
5. Positive and engaging communication skills.
6. Flexible Coaching & feedback skills.
7. Effective Change Leadership.
8. Ability to work in a team, ask for help and trust colleagues.
9. Ability to prioritise a varied workload.
10. Take ownership and drive Team Engagement.
11. Interpret department, team and individual metrics for continuous improvement.
12. Problem-solving skills to take the initiative and develop your knowledge.

Working Days/Hours:

2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:

Week 1:
Monday / Tuesday - Working
Wednesday / Thursday - Off
Friday / Saturday - Working
Sunday - Off

Week 2:
Monday / Tuesday - Off
Wednesday / Thursday - Working
Friday / Saturday - Off

Company Benefits:

1. Learning Hub
2. Employee Assistance Program
3. Pension Scheme
4. Holiday Flexibility
5. Gym Membership
6. Monthly Products
7. Exclusive Discounts
8. Life Insurance