German Speaking Customer Care Team Leader

Lifeplus; St. Neots; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a German Speaking Customer Care Team Leader to join their dynamic team. In this pivotal role, you will lead a group of dedicated Customer Care Administrators, ensuring they deliver exceptional service to a network of passionate associates. You will be responsible for coaching your team, resolving complex queries, and fostering a positive environment. This position offers a unique blend of office and home working, allowing you to maintain a work-life balance while contributing to a mission that champions holistic wellbeing. If you are a motivated leader with a passion for customer service, this opportunity is perfect for you.

Benefits

Contributory pension scheme of up to 6%

Opportunity to buy & sell holiday

Contributory hospital and health cash plan

Free monthly nutritional and personal care products

Life assurance

Discounts at leading brands and retailers

Qualifications

• Previous experience in a supervisory role is essential.
• Fluency in both German and English is required.

Responsibilities

• Lead and motivate a team to provide excellent customer service.
• Resolve complex customer queries and process orders.

Skills

Team Leadership

Fluent in German

Fluent in English

Coaching Skills

Problem-solving Skills

Communication Skills

Education

Experience in Customer Service

Previous Supervisor Experience

Tools

Bespoke IT Systems

Job description

German Speaking Customer Care Team Leader

3 days ago Be among the first 25 applicants

This range is provided by Lifeplus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose:

We have a network of associates that are passionate about Lifeplus products and people. They contact our Customer Care centre in St Neots with their product orders and questions. Our Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes.

The role will include but is not limited to:

• Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
• Lead a Team of Customer Care Administrators
• Coach and Develop a High Performing Team
• Resolve complex customer queries and complete follow-up actions.
• Use bespoke Lifeplus IT systems to resolve and process customer orders and queries.
• Carry out various channel quality reviews and help your team develop using a coaching approach.
• Conduct regular 1-1s and performance reviews
• At peak times, take calls and handle customer enquiries.
• Assist with Recruitment with Customer Care
• Collaborate with colleagues in Lifeplus to help us be the best we can be.
• Develop product and process knowledge to continue providing excellent customer service.
• Be a proud ambassador of Lifeplus to customers and colleagues.

Candidate Profile:

• Previous Team Leader/Supervisor experience
• Fluent in spoken and written German and English.
• Willing to learn how to use a variety of bespoke IT systems.
• Positive and engaging communication skills.
• Flexible Coaching & feedback skills.
• Ability to work in a team, ask for help and trust colleagues.
• Ability to prioritise a varied workload.
• Take ownership and drive Team Engagement
• Interpret department, team and individual metrics for continuous improvement.
• Problem-solving skills to take the initiative and develop your knowledge.

The values you’ll stand by:

• Be generous with your knowledge, knowledge is only powerful if you share it with others.
• Bring integrity, listen first and then speak.
• Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes.
• Have quality at the heart of what you do, always give your best and expect the same from others in return.

What we offer you:

• Contributory pension scheme of up to 6%
• Opportunity to buy & sell holiday
• Contributory hospital and health cash plan
• Free monthly Lifeplus nutritional and personal care products
• Life assurance
• Discounts at leading brands and retailer

Hours and Days:

2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:

• Week 1: Monday Tuesday – working, Wednesday Thursday – off, Friday Saturday – working, Sunday – off
• Week 2: Monday Tuesday – off, Wednesday Thursday – working, Friday, Saturday and Sunday – off

Location:

This role involves a mixture of home and office working, however we do ask candidates are able to commute to our St Neots Office. Hybrid working: 1 day per week in the office.

The responsibilities and attributes listed above are indicative and are not exhaustive. This is intended to be a fluid document and indicates how we currently see the role.

Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management and Customer Service

Industries

Wellness and Fitness Services