German Speaking Customer Care Team Leader (Hybrid)

ZipRecruiter; Milton Keynes; Hybrid; GBP 34,000; Full time

Job summary

An established industry player is seeking a German Speaking Customer Care Team Leader to inspire and guide a dynamic team. In this engaging role, you will be responsible for motivating your team to deliver exceptional customer service while resolving complex queries. Your leadership will drive team engagement and performance, ensuring continuous improvement in service delivery. This position offers a hybrid working model, allowing flexibility while maintaining a strong team presence. Join a forward-thinking company that values its employees and fosters a culture of growth and support, where your contributions will make a significant impact.

Benefits

Learning Hub

Employee Assistance Program

Pension Scheme

Holiday Flexibility

Gym Membership

Monthly Products

Exclusive Discounts

Life Insurance

Qualifications

• Previous Team Leader/Supervisor experience is essential.
• Fluent in spoken and written German and English required.

Responsibilities

• Motivate and support the team to provide excellent customer service.
• Lead a team of Customer Care Administrators and resolve complex queries.

Skills

Customer Service

Team Leadership

Fluent in German

Coaching Skills

Problem-Solving

Communication Skills

Tools

Bespoke IT Systems

Job description

Job Description

German Speaking Customer Care Team Leader (Hybrid)

Location: St Neots, Hybrid only in the office once a week

Salary: £33,500 + Benefits

Client Profile: Our Client, a leading international healthcare company, is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.

Key Responsibilities:

1. Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
2. Lead a Team of Customer Care Administrators.
3. Coach and Develop a High Performing Team.
4. Resolve complex customer queries and complete follow-up actions.
5. Use bespoke IT systems to resolve and process customer orders and queries.
6. Carry out various channel quality reviews and help your team develop using a coaching approach.
7. Conduct regular 1-1s and performance reviews.
8. At peak times, take calls and handle customer enquiries.
9. Assist with Recruitment within Customer Care.
10. Collaborate with colleagues to help us be the best we can be.
11. Develop product and process knowledge to continue providing excellent customer service.

Personal Specification:

1. Previous Team Leader/Supervisor experience.
2. Passionate about delivering customer service.
3. Fluent in spoken and written German and English.
4. Willing to learn how to use a variety of bespoke IT systems.
5. Positive and engaging communication skills.
6. Flexible Coaching & feedback skills.
7. Effective Change Leadership.
8. Ability to work in a team, ask for help and trust colleagues.
9. Ability to prioritise a varied workload.
10. Take ownership and drive Team Engagement.
11. Interpret department, team and individual metrics for continuous improvement.
12. Problem-solving skills to take the initiative and develop your knowledge.

Working Days/Hours:

2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:

Week 1:

Monday / Tuesday - Working

Wednesday / Thursday - Off

Friday / Saturday - Working

Sunday - Off

Week 2:

Monday / Tuesday - Off

Wednesday / Thursday - Working

Friday / Saturday - Off

Company Benefits:

1. Learning Hub
2. Employee Assistance Program
3. Pension Scheme
4. Holiday Flexibility
5. Gym Membership
6. Monthly Products
7. Exclusive Discounts
8. Life Insurance