German and Hebrew speaking Account Coordinator

French Selection (FS); Watford; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

French Selection (FS) is seeking a German and Hebrew speaking Account Coordinator in Watford. This role involves serving as the main point of contact for customers and maintaining strong client relations. You will be responsible for addressing concerns, providing recommendations based on spending patterns, and supporting client administration.

The ideal candidate will have prior experience in customer service or account management, excellent communication skills, and fluency in both German and Hebrew. This position offers a salary of up to £30,000 per annum and hybrid working options after training.

Qualifications

• Fluent in German and Hebrew (written and spoken) is essential.
• Previous experience in customer service and/or account management is required.
• Must possess excellent organisation and communication skills.

Responsibilities

• Serve as the point of contact for customers and maintain relations.
• Address customer concerns to enhance satisfaction.
• Support with client administration and monitor spending patterns.

Skills

Fluent in German

Fluent in Hebrew

Customer service experience

Proactivity

Excellent communication skills

IT literacy

Job description

Watford

Ref: 8240GH

Company Profile

A well-established and award winning company with international operations.

Responsibilities

• German and Hebrew speaking Account Coordinator
• Location: Watford
• Hybrid working Available after Training
• Salary: up to £30,000 per annum plus benefits
• Ref: 8240GH

Main Duties

• To be the point of contact for customers and maintain successful client relations.
• Maintain long-lasting successful relations with customers to increase customer retention.
• Address customer concerns and find solutions to increase satisfaction.
• Work with internal departments and act as a liaison for the customer.
• Make customer aware of product portfolio and identify opportunities for additional sales.
• Monitor customer spending pattern and provide recommendations accordingly.
• Support with client administration.

Candidate's Profile

• Fluent in German and Hebrew (written and spoken) – Essential
• Previous experience in customer service and/or account management – Essential
• Proactive, confident and dynamic personality
• Patient and adaptable with excellent organisation
• Excellent communication skills and a team player
• IT literate