Catering Operations & Quality Lead

WSH Group; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

The Genuine Dining Company is seeking a Support Operations Manager to lead operational excellence across multiple catering sites in the Greater London area. You will work closely with site leaders, ensuring consistent delivery of high standards, cost control, and client satisfaction.

Ideal candidates bring proven General Manager experience in contract catering or hospitality, strong stakeholder skills, and a hands-on, strategic problem-solver mindset committed to continuous improvement and

Qualifications

• Experience as a General Manager or equivalent in contract catering or hospitality.
• Strong relationship management and stakeholder communication skills.
• Solid understanding of food service standards and client catering expectations.
• Strategic thinker with hands-on, solution-focused approach.
• Professional, credible, and customer‑oriented mindset.

Responsibilities

• Provide operational guidance and hands-on support across multiple contracts.
• Collaborate with Operations Managers, Site Managers and support teams.
• Drive continuous improvement and measure impact of initiatives.
• Ensure compliance with legal, regulatory and company requirements.
• Support sites to deliver exceptional service, quality and financial performance.

Skills

General Manager experience

Stakeholder communication

Food service knowledge

Strategic thinking

Customer service orientation

Job description

The Genuine Dining Company is seeking a Support Operations Manager to lead operational excellence across multiple catering sites in the Greater London area. You will work closely with site leaders, ensuring consistent delivery of high standards, cost control, and client satisfaction.

Ideal candidates bring proven General Manager experience in contract catering or hospitality, strong stakeholder skills, and a hands-on, strategic problem-solver mindset committed to continuous improvement and