Genesis Personal Assistant (Sales Specialist)

Evans Halshaw; Leeds, West Yorkshire; On-site; GBP 32,000 - 43,000; Full time

Job summary

An innovative automotive retailer seeks a Personal Assistant to join their dynamic team. In this role, you'll manage customer interactions from initial enquiry to aftercare, ensuring exceptional experiences throughout the journey. With a focus on brand promotion and customer satisfaction, you'll have the opportunity to engage with one of the fastest-growing luxury car brands. This position offers comprehensive training and a supportive environment that values personal growth and innovation. If you're passionate about the automotive industry and eager to make a difference, this is the perfect opportunity for you.

Benefits

Company Car

Pension Plan

Critical Illness Cover

Life Assurance

33 Days Holiday

Exclusive Discounts

Qualifications

• Experience in creating exceptional customer experiences and driving sales.
• Familiarity with luxury automotive products and services.

Responsibilities

• Manage the sales process from enquiry to aftercare, ensuring customer satisfaction.
• Enhance brand awareness through social media and events.

Skills

Customer Experience Management

Sales Target Achievement

Brand Awareness Promotion

Verbal Communication

Written Communication

Relationship Building

Automotive Knowledge

Regulatory Compliance

Job description

Evans Halshaw Genesis, Leeds

£32,000 basic salary with an OTE of £43,000, including a company car, pension, critical illness cover, life assurance, 33 days holiday (including bank holidays), and exclusive company discounts on used car purchases, leasing deals, and aftersales services.

As a Personal Assistant, you will be a vital member of our innovative retail team, working with one of the most esteemed brands in the industry.

Reporting to the Brand Manager, you’ll manage the sales process from initial enquiry to aftercare, providing exceptional customer experiences across the UK. You’ll be the reassuring presence throughout the customer journey, ensuring excellence at every stage. To support your success, you will receive first-class brand training and a structured 30-day internal training plan designed to make learning engaging and effective. These opportunities will help you gain a deep understanding of the brand, systems, and processes.

Genesis is one of the world’s fastest-growing luxury car brands, committed to creating exceptional automobiles, products, and services that make a difference in our customers' lives.

If you’re seeking a role that is fast-paced and challenging, with a culture that encourages authenticity and enjoyment, you’ll feel at home:

Your Journey as a Personal Assistant:

• Be a true ambassador for Genesis, demonstrating in-depth knowledge of our brand’s market position, products, and services, and representing it with pride and excellence, ensuring customers are fully informed of all offers.
• Proactively generate new customer enquiries by identifying business opportunities and building strong personal and professional relationships.
• Create exceptional experiences for customers from initial enquiry through to aftercare.
• Enhance brand awareness through social media, events, and online presence, keeping customers informed of brand and product news, ensuring their Genesis experience remains current and exciting.
• Meet standards for providing fair financial advice and services, adhering to FCA regulations.

Are You Ready to Embrace the Challenge? We’re looking for someone who:

• Has proficiency in creating unforgettable customer experiences and a strong drive to surpass sales and aftercare targets.
• Has experience in managing brand awareness through events and promotions targeting luxury audiences.
• Possesses excellent verbal and written communication skills, capable of building trust and rapport.
• Is familiar with automotive and retail products/services, preferably within luxury brands.
• Is confident with computer systems and holds a full UK driving licence, as travel across the UK for events and meetings will be required.
• Is passionate about the automotive industry, our people, and our customers.
• Is committed to doing the right thing, treating customers fairly, and continuously developing knowledge to work within a regulated environment.

At Lithia UK, our growth is driven by our people:

As a leading automotive retailer globally, we are dedicated to transforming personal transportation and setting new standards for customer experience. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—guide everything we do. Join us to be part of a team that embraces innovation, supports personal growth, and celebrates success. If you’re ready to make an impact in an empowering environment, we’d love to hear from you.

Diversity is Our Strength:

Lithia UK values diversity and welcomes applications from all backgrounds and communities. If you have the motivation, skills, and potential we seek, please get in touch. We are an equal opportunities employer.