Frontline Community Advice Adviser

Citizens Advice Ltd; Ipswich; On-site; GBP 24,000 - 28,000; Full time

Job summary

Citizens Advice Ltd in Ipswich is seeking an enthusiastic First Contact Adviser to join our Generalist Core Advice Team from Tower Street offices. This frontline role handles face-to-face, telephone and email inquiries, requiring strong listening and questioning skills to understand clients’ situations and provide appropriate advice.

You will progress from First Contact Adviser to Generalist Adviser with training and a flexible approach across roles.

Qualifications

• First contact adviser role requiring face-to-face, phone and email support.
• Strong listening and questioning skills to understand clients’ situations.
• Calm, empathetic, non-judgmental approach with flexible working.
• Accurate recording of information in the Case Management System.

Responsibilities

• Be the first point of contact for clients and assess needs.
• Provide advice, signpost, or arrange referrals and specialist appointments.
• Record information accurately in the Case Management System.

Skills

Active listening

Communication

Questioning

Empathy

Team player

Organisational skills

Tools

Case Management System

Job description

Citizens Advice Ltd in Ipswich is seeking an enthusiastic First Contact Adviser to join our Generalist Core Advice Team from Tower Street offices. This frontline role handles face-to-face, telephone and email inquiries, requiring strong listening and questioning skills to understand clients’ situations and provide appropriate advice.

You will progress from First Contact Adviser to Generalist Adviser with training and a flexible approach across roles.