General Service Manager

JCT600 Ltd; Hull and East Yorkshire; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Bonus

34 days annual leave

Pension

Life assurance

Training & development

Car purchase & servicing discounts

Cycle-to-work

Flexible working

Job summary

JCT600 Ltd in Hull is seeking a General Service Manager to lead one of our larger aftersales operations, including a 25 bay workshop, around 20 technicians and a service support team. You’ll own the department's performance, profitability and customer experience, driving capacity, productivity and staff development.

Reporting to Head of Business, you’ll review performance data, manage workshop loading, ensure brand standards and build strong relationships with manufacturer partners while

Qualifications

• Significant experience leading a busy automotive service or aftersales operation.
• Strong track record of managing workshop performance, productivity and customer satisfaction.
• Commercial awareness with budgets and key financial measures.
• Confident and engaging leadership to coach, develop and lead a sizeable team.
• Understanding of service operations, workshop loading and compliance.
• Ability to manage customer concerns professionally and protect long-term relationships.

Responsibilities

• Leading, coaching, and supporting the service team to achieve strong performance and great customer outcomes.
• Managing workshop capacity, bookings, and resources to ensure efficient workflow and maximum productivity.
• Maintaining brand standards and developing positive relationships with manufacturer partners.
• Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development.
• Handling customer queries and complaints professionally, ensuring timely resolutions and positive outcomes.

Skills

Leadership

Staff development

Customer experience

Budgeting

Performance coaching

Job description

General Service Manager – Volkswagen Hull

As a General Service Manager at JCT600, you’ll lead one of our larger aftersales operations, with a 25 bay workshop, around 20 technicians and a wider service support team.

Working closely with the Head of Business, you’ll take full ownership of the department's performance, profitability and customer experience of the department. You'll lead a sizeable team, maximise workshop capacity and productivity, and create an environment in which colleagues can perform at their best.

Your Day-to-day Will Include

• Leading, coaching, and supporting the service team to achieve strong performance and great customer outcomes.
• Managing workshop capacity, bookings, and resources to ensure efficient workflow and maximum productivity.
• Maintaining brand standards and developing positive relationships with manufacturer partners.
• Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development.
• Handling customer queries and complaints professionally, ensuring timely resolutions and positive outcomes.

What We’re Looking For

• Significant experience leading a busy automotive service or aftersales operation, ideally within a franchised dealership.
• A strong track record of managing workshop performance, productivity, efficiency and customer satisfaction.
• Commercial awareness, with experience monitoring departmental performance, budgets and key financial measures.
• Confident and engaging leadership skills, with the ability to coach, develop and hold a sizeable team accountable.
• A thorough understanding of service operations, workshop loading, manufacturer standards and compliance.
• The ability to manage customer concerns professionally while protecting long-term customer relationships.

What we offer:

• Comprehensive package + bonus
• Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:Enhanced paid maternity and paternity leave
• Wellbeing & protection:Life assurance, pension, enhanced sickness cover
• Training & development:From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000
• Flexible working

Benefits

ourEmployee Benefits - JCT600

Why JCT600?

• We’vespent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.