General Practice Reception & Admin Specialist

NHS Jobs; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Job summary

Castle Donington Surgery is seeking a confident, patient-focused receptionist/administrator to join our friendly primary care team. You will be the first point of contact for patients, handling calls, front-desk duties and signposting to the correct service.

With experience in general practice and familiarity with SystmOne, you will Process appointments, prescriptions and digital correspondence while supporting the clinical team in a busy, patient-centred environment.

Qualifications

• GCSE level or equivalent, including Maths and English.
• NVQ Level 2 in Health and Social Care.
• Experience in healthcare or general practice is beneficial.

Responsibilities

• Process appointment requests and signpost patients.
• Direct patient contact by phone or in person.
• Handle patient inquiries via phone or online portal.
• Manage front desk, reception and waiting area.
• Provide admin support to the primary health care team.
• Manage digital workflow and correspondence.
• Process repeat prescriptions and medication requests.
• Monitor patient call and recall systems.
• Support Long Term Condition clinics.

Skills

Communication

Telephone skills

MS Office

Time management

Teamwork

Interpersonal skills

Problem solving

Policy following

Education

GCSE level

NVQ Level 2

Tools

SystmOne

Job description

Castle Donington Surgery is seeking a confident, patient-focused receptionist/administrator to join our friendly primary care team. You will be the first point of contact for patients, handling calls, front-desk duties and signposting to the correct service.

With experience in general practice and familiarity with SystmOne, you will Process appointments, prescriptions and digital correspondence while supporting the clinical team in a busy, patient-centred environment.