General Porter

The Methodist Church in Britain; Briton Ferry; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

On-the-job training

Training opportunities

Career progression

Job summary

Swansea Bay University Health Board in Neath Port Talbot Hospital is seeking a part-time porter in the portering department. The role focuses on patient movement, moving and handling, and transferring patients, equipment and linen across the hospital.

The 30-hour role runs varied shifts across a 24/7 service, with Welsh language skills desirable. The post requires NVQ level 2 customer service training, a good general education, and the ability to travel within the area.

Qualifications

• A good standard of general education across a range of subjects.
• Customer services training at NVQ level 2.

Responsibilities

• Carry out routine portering duties including patient movement and moving and handling per policies.
• Provide flexible support to hospital departments under supervision.
• Communicate with patients, visitors and staff by phone, radio, bleep and face to face.
• Transfer patients, medical equipment and sundries by bed, chair or trolley as delegated.
• Move furniture and relocate equipment during office moves and new developments.
• Distribute and collect linen to designated locations.
• Collect and transfer hospital waste to disposal points per procedures.
• Work with the team to deliver efficient portering and customer service.

Skills

Knowledge of effective team working

Education

General education across subjects

NVQ level 2 Customer Services

Job description

A porter post in the portering department at Neath Port Talbot Hospital, part of Swansea Bay University Health Board, with possible work at other Board hospitals. The core of the work is patient movement, moving and handling, and transferring patients, equipment and linen around the hospital. The 30-hour role runs varied shifts across a 24/7 service, and Welsh is desirable. Customer services training to NVQ level 2 and flexible hours decide fit.

What the job involves

• Carry out routine portering duties, including patient movement and moving and handling, following department and Health Board policies with a focus on customer care
• Provide a flexible support service to hospital departments under the direction of the Portering Coordinator and Shift Leaders
• Communicate with patients, visitors and staff by telephone, radio, bleep and face to face
• Transfer patients, medical equipment and sundries by bed, chair or trolley as delegated
• Move furniture and help relocate equipment during office relocations and new developments, including disposal where appropriate
• Distribute and collect linen, including soiled and infected linen, to designated locations
• Collect and transfer hospital refuse and controlled waste, including clinical, sharps, limb and cytotoxic waste, to disposal points in line with Trust procedures and competency training
• Work as part of a team to deliver an efficient portering service and first class customer service

Qualifications

• A good standard of general education across a range of subjects
• Customer services training at NVQ level 2

Skills & knowledge

• Knowledge of effective team working

Other

• Adherence to and demonstration of Health Board values and behaviours
• Ability to travel within the geographical area
• Ability to work hours flexibly

Nice to have

• Previous experience within a hospital environment
• Previous experience in a portering role or a role working with the public
• Fire Wardens Certificate
• Welsh language skills at levels 1 to 5 in understanding, speaking, reading and writing

What’s offered

• On-the-job training
• Professional training and development opportunities
• Career opportunities within the Health Board