General Porter

Swansea Bay University Health Board; Port Talbot; On-site; GBP 12,000 - 15,000; Part time

Job summary

Swansea Bay University Health Board is seeking a general Porters based at Neath Port Talbot Hospital. The post is on a 30-hour per week contract with shifts covering a 24/7 service.

You will undertake a wide range of routine portering duties including patient movement, moving and handling, and provide flexible support to departments under the direction of Portering Coordinator. The role emphasizes customer care, teamwork, and adherence to Trust procedures, with opportunities for training and

Qualifications

• Good standard of general education.
• Customer services training (NVQ Level 2).
• Knowledge of effective team working.

Responsibilities

• Undertake a wide range of routine portering duties including moving and handling.
• Communicate effectively with patients, visitors and staff by telephone, radio and in person.
• Transfer patients, equipment and supplies as directed by management.
• Distribute/collect linen and manage hospital waste in line with policies and training.
• Support departments with a flexible, dedicated portering service.

Skills

General education

Customer service

Team working

Education

NVQ Level 2

Job description

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.

Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

Job overview

Vacancies have arisen for a general Porters based at Neath Port Talbot Hospital in Swansea Bay University Health Board. The posts will be based on one site, although there may be a requirement to work at other Health Board hospitals. We are offering a 30hrs per week contract and the working pattern will be varied with shifts covering a 24/7 service.

The post holder will be required to undertake a wide range of routine Portering duties including Patient movement, moving and handling, in line with the Portering department and general Health Board policies and procedures, with a commitment to customer care, following on the job training.

They will also be required to provide and maintain a flexible, dedicated, comprehensive support service to departments of the hospitals, under the direction of Portering Coordinator/ Portering Shift Leaders, establishing both clinical and non-clinical departments to function effectively.

The post holder will work as part of a team to provide an efficient Portering services to the Health Board, contributing to first class customer service to all users of the Health Board.

Main duties of the job

Undertake a wide range of routine portering duties including moving and handling, in line with portering department and general policies and procedures, with a commitment to customer care, following on the job training.

Communicate effectively and efficiently with patients, visitors, colleagues and other staff using telephone, radio and 'bleep', as appropriate, in addition to face to face communication.

Transfer patients, medical equipment and associated medical sundries as delegated by the line management by use of bed, chair, trolley etc. Transfer furniture and assist in relocating equipment during office relocations and or new developments, including disposal where appropriate.

Distribute/collect and dirty linen / laundry (including soiled and infected) to designated locations and collect, transfer hospital refuse and controlled waste (including general, clinical, sharps boxes, limbs and cytoxic waste) to appropriate disposal points in accordance with Trust procedures, policies and appropriate competency training.

Working for our organisation

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person specification

Essential Qualifications & Knowledge

Essential criteria

• A good standard of general education covering a number of topics
• Customer services training NVQ level 2 / Knowledge of effective team working

Desirable criteria

• Previous experience within a hospital environment
• Previous experience working in a portering role or role involving working with members of the general public
• Fire Wardens Certificate

Aptitude and abilities

Essential criteria

• Adhere to and can demonstrate SBU Values & Behaviours
• Ability to travel within geographical area.
• Able to work hours flexibly

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a