General Manager - Windsor Castle

WSH Group; Windsor; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Free lunch on shift

Free tea and coffee at any Benugo location

Life Assurance

Enhanced maternity and paternity leave

Access to Employee Assistance Programme

Job summary

WSH Group is seeking a General Manager to lead the cafes and public-facing catering at Windsor Castle. The ideal candidate must have experience in a high volume retail catering business, excellent communication skills, and a passion for food.

Your role will include overseeing operations, managing client relationships, and ensuring exceptional service. Benefits include free meals, life assurance, and opportunities for career development within a prestigious company.

Qualifications

• Experience as a General Manager in high volume, public-facing catering.
• Ability to motivate and inspire a team.
• Strong financial and commercial awareness.

Responsibilities

• Oversee operational functions and ensure high service standards.
• Build and maintain client relationships through regular engagement.
• Manage financials including forecasting and cost control.
• Support team performance through evaluations and training.
• Maintain high levels of Food and Health & Safety.

Skills

Team leadership

Client relationship management

Financial management

Communication

Passion for food

Job description

Salary: £50,000 per annum + up to 10% bonus + benefits

Shifts: five days, Thursday to Monday. Working Saturday and Sunday is essential.

Contract: Full Time, Permanent

About the General Manager role

The role leads the cafes and public facing catering at Windsor Castle.

• To oversee the operational function of the location, by providing direction and structure to the team and ensuring our product and service is always of a high standard
• To build and maintain the client relationship by regularly meeting, problem solving and forward planning with the client
• To ensure the customers experience is maintained at all times to the highest standard from front and back of house
• To continuously work towards improving sales and service
• Financial and budget management including forecasting, cost control and forward planning
• To support and manage the performance of the team through ongoing evaluations, listening, training, and mentoring
• To ensure high levels of Food and Health & Safety are maintained at all times

The Ideal Candidate

• Experience working as a General Manager in a high volume, public facing, retail catering business
• Excellent communicator with the ability to motivate and inspire
• Have astute financial and commercial awareness to ensure the continued success of the site
• Passion for food

Benefits

• Free lunch on shift
• Free tea and coffee at any Benugo location
• A monthly allowance to use at any Benugo location
• Life Assurance
• Enhanced maternity and paternity leave pay for when your family is growing
• Company sick leave
• Company annual leave
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkboxapp) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders